Area Manager - Retail Assembly - Full Time

Area Manager

Summary of Position:

Our Leaders Lead! As a T-ROC Area Manager, leading by example isn’t just a catch phrase or something to strive for, it’s a critical aspect in preparing our Assembly Technicians. This is done by demonstrating how to build safely and quickly, resulting in a quality finished product. Our field training leaders understand our retailer’s business, as well as the practices necessary to assemble bicycles correctly, effectively, and rapidly, as well as grills, furniture, and other consumer goods. These experts in their respective trade deliver the highest quality training through on-the-job sessions, in-field audits, on-going best practice sharing, and regular product/inventory assessment. The Area Manager lives the behavior they look to convey to the T-ROC Assembly Technicians through their interactions with store management and staff. It is a hands-on role providing others with the knowledge and expertise necessary, to allow for a hands-off approach, that empowers our Assembly Technicians to manage their daily work assignments for T-ROC’s retail partners. If you are a professional ready to take your mechanical expertise, mentoring aptitude, and the desire to help people learn as you build a great career with a premier vendor of retail support services, T-ROC has a place for you.

Responsibilities:

• This is a field leadership position focused on the management of T-ROC’s internal employee training and support of T-ROC’s retail partner employee relationships.
• Operate both strategically and tactically to integrate into T-ROC’s retail partner’s business to support, train, and maximize assembly efficiency.
• Manage all T-ROC’s new-hire and on-going training to meet/exceed productivity targets.
• Conduct skills test of potential new assembly technicians as part of the interview process when necessary.
• Act as the in-market liaison facilitating new-hire paperwork as part of the boarding process of new assembly technicians.
• Understand T-ROC’s mobile reporting tools and train assembly technicians on its use.
• Conduct on-the-job assembly training for new T-ROC assembly technicians on Day 1 in-store Training.
• Continue to train and coach assembly technicians on how to complete assemblies & repairs.
• Understand and be able to explain T-ROC’s assembly technician compensation plan & performance to technicians.
• Regularly conduct in-store audit and assess T-ROC’s assembly technicians to ensure safety, quality, and minimum performance standards are met.
• Conduct initial & ongoing face to face meeting with store leadership, in a courteous & professional manner.
• Lead T-ROC’s efforts to support retailer’s reduction of return-to-vendor merchandise, which requires ongoing follow up of repairable items.
• Work closely with store leadership to identify reoccurring problems with quality/quantity of assemblies completed.
• Be available to receive and respond to technician assembly questions as they arise.
• Work with store management to inform and educate them on best practices used by T-ROC technicians to assemble as many items as possible while in-store.
• Escalate any market intelligence to leadership as needed.
• Adhere to, and train technicians, on all retailer guidelines.
• Always exhibit a professional appearance and demeanor.
• Stay up-to-date and compliant with all required training practices.
• Participate on all required conference calls and team meetings.
• Support overflow assembly demands when necessary.
• Comply with Company policies and procedures.
• As part of the assembly management team, demonstrate leadership attributes when interacting with all assembly technicians and retail partner staff.
• Oversee, lead, and develop a team of an average of 11 Assembly Technicians across an average of 24 Walmart stores.

Qualifications:

• 2 years of the following leadership experience
• Past training and management experience in a trade requiring both technology-based and on-the-job training practices.
• Mechanically inclined - Proficient using both power and non-power tools with an aptitude for demonstrating how to employ either safely and properly to complete work tasks.
• A history of working either formally or informally as a mentor to new staff members in an apprentice capacity.
• Ability to relate and adapt to various personality and learning styles.
• Can follow and when necessary, interpret product & assembly instructions.
• Ability to convey and effectively train staff on practices to work steadily, with accuracy and speed for extended periods of time.
• Experience training while working on tasks that require standing, and regular movement such as kneeling, bending, lifting, twisting, etc.
• Excellent problem-solving that can be effectively used in varying situations including mechanical, technical, and personal employee interactions.
• Previous work in an incentive rich, productivity-based role and the ability to interpret compensation plans effectively to new and existing employees.
• Background managing retailer relationships as a third-party vendor.
• Effective negotiation and communication skills.
• Experience assembling bicycles, grills, and other consumer products desirable.
• Present yourself and represent T-ROC in a professional manner through your in-store appearance and behavior.
• Reliable transportation that provides the ability to transport tools and equipment necessary to complete daily training assignments to your store locations.
• Working knowledge of mobile applications and ability to use them to complete necessary work reporting requirements.
• High School Diploma or Relevant Experience Preferred

What Can We Offer You for All Your Hard Work?

Benefits:

• Competitive Salary plus an uncapped bonus on team’s performance
• Medical, dental, and vision coverage
• 401(K)
• Paid time off programs
• Discount programs

Essential Functions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to stand for long periods of time.
• Must be able to lift and/or move up to 50 pounds.

Equal Opportunity Employer / Special Accommodations

TROC is an equal opportunity employer, committed to the full inclusion of all qualified individuals. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. As part of this commitment, T-ROC ensures that reasonable accommodation is provided to applicants requiring such accommodation to complete the application and/or interview process. If reasonable accommodation is needed, please email wesupportu@trocglobal.com describing your needs.