Client Experience Analyst - USI

Role Summary

The US Intermediaries (USI) Client Experience team at T. Rowe Price is seeking an experienced Analyst to support the Advisor digital experience. This role will assist in the discovery, development, and implementation of the Advisor experience roadmap.

The Analyst will analyze data and digital operations to identify areas of opportunity, determine technical requirements, and consult with internal and external partners to enable the organization with solutions that drive business results. The analyst will take an end-to-end client view, ensuring experiences align with overall business strategy, and deliver a consistent client experience across all touchpoints through testing, and optimization. Demonstrate a high degree of judgment; negotiate regularly with creative, technology and stakeholders, providing insights and recommendations. Leverage client insights to recommend enhanced processes, reports, tools, etc., for improving effectiveness. This role will join a team of product owners, analysts, developers, and designers utilizing an Agile methodology, to launch client-centric features from research and discovery to development and delivery. The Product Analyst is a data / tech SME with a deep understanding of business goals who manages our end-to-end delivery process, including planning, delivery, execution, and troubleshooting, as well as collaborates cross-functionally in our agile team during our discovery and design phases to enhance our deliverables to bring solutions to life.

Responsibilities

• Writes and maintains requirements in the form of user stories for experiences in Adobe Experience Manager (AEM) and non-AEM applications. Defines reusable solutions / shared components and templates.
• Provides direction to cross-functional team, including marketing, technology, and design associates.
• Plans with team members to ensure a strategic, complementary release schedule and works with product owner to identify necessary operational changes stemming from a release.
• Researches a variety of activities, dependencies, gaps, or other critical items that are relevant to assigned projects. Completes data collection and documentation as it relates to projects and identifies issue resolution. Coordinates business resources across the firm needed to complete standard projects.
• Analyzes data to recommend solutions to senior client experience staff that will improve client experience, execute strategic initiatives, and achieve operational efficiency. Uses relationships across the business to facilitate business change and improvements.
• Supports specific initiatives that help meet key performance indicators, operational efficiencies, or nondiscretionary compliance projects.

Qualifications

Required :

Preferred :

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to two days per week from home.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

68,000.00 - $116,000.00 for the location of : Maryland, Colorado, Washington and remote workers

74,500.00 - $127,000.00 for the location of : Washington, D.C.

85,000.00 - $145,000.00 for the location of : New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life :

Competitive compensation

Annual bonus eligibility

A generous retirement plan

Hybrid work schedule

Health and wellness benefits, including online therapy

Paid time off for vacation, illness, medical appointments, and volunteering days

Family care resources, including fertility and adoption benefits

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Salary : $85,000 - $145,000