What are the responsibilities and job description for the Specialist, Contact Center Services position at T. Rowe Price?
There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.
Role Summary
As a Specialist, Contact Center Services with our Select Client Services group, you will play an integral role in the success of our organization. You will be responsible for providing high quality support to our high net worth investors, with complex service requests and/or specialized internal process support.
Join our team and you will receive dedicated paid training resources and become a part of team recognized as a leader in client experience.
Responsibilities
Required:
FINRA licenses are required for this role and will be supported. Paid study time and assistance from a dedicated licensing proctor will be provided.
Work Flexibility
This role is eligible for hybrid work up to two days a week after the successful completion of a training program.
What To Expect After Applying
Please review the job posting for the location of this specific opportunity.
$57,000 - $76,000 for the location of: Maryland, Colorado, Washington and remote workers
$57,000 - $76,000 for the location of: Washington, D.C.
$57,000 - $76,000 for the location of: New York, California
This job is eligible for overtime pay.
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
This Job Posting Is Expected To Be Available Until
06/24/2025
Commitment to Diversity, Equity, and Inclusion
We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured Employee Benefits To Enrich Your Life
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
Role Summary
As a Specialist, Contact Center Services with our Select Client Services group, you will play an integral role in the success of our organization. You will be responsible for providing high quality support to our high net worth investors, with complex service requests and/or specialized internal process support.
Join our team and you will receive dedicated paid training resources and become a part of team recognized as a leader in client experience.
Responsibilities
- Independently assists clients by responding to phone, electronic correspondence, and other inquiries regarding company products, services, and procedures.
- Responds to client questions on product features and provides technical assistance for issues that have been escalated by junior team members.
- Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
- Assists in providing status updates on problem resolution and outstanding issues to other teams.
- Assists with process improvement by contributing ideas to improve team efficiency and client experience.
Required:
- Bachelor's degree or the equivalent combination of education and relevant experience AND
- 3 years of total relevant work experience
- FINRA 7, 63 licenses
- Prior financial or industry knowledge
- Client facing skills
FINRA licenses are required for this role and will be supported. Paid study time and assistance from a dedicated licensing proctor will be provided.
Work Flexibility
This role is eligible for hybrid work up to two days a week after the successful completion of a training program.
What To Expect After Applying
- You will receive an email and text message to answer a few questions to verify your eligibility. If you apply for multiple jobs, you will receive separate invitations for each role and will need to respond to each. Estimated Time Commitment: 3-5 minutes
- If you are eligible, you will be asked to complete an online assessment and record video responses to introductory questions with our vendor partner, HireVue. Take time to read all instructions carefully before responding. Some questions may require you to respond within a set time limit, or with limited retakes. You can use this opportunity to tell us more about your background and interest than we can learn from a resume alone. Estimated Time Commitment: 45 minutes
- A member of our recruiting team will personally review your responses and follow up if you are selected for an interview.
Please review the job posting for the location of this specific opportunity.
$57,000 - $76,000 for the location of: Maryland, Colorado, Washington and remote workers
$57,000 - $76,000 for the location of: Washington, D.C.
$57,000 - $76,000 for the location of: New York, California
This job is eligible for overtime pay.
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
This Job Posting Is Expected To Be Available Until
06/24/2025
Commitment to Diversity, Equity, and Inclusion
We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured Employee Benefits To Enrich Your Life
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
Salary : $57,000 - $76,000
