Collections Specialist

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. Which wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Summary of Position Functions

The Collection Specialist is responsible for providing professional customer service and collection recovery of bad debt accounts for T2 clients.

Essential Position Functions

• Makes all necessary calls to effectively collect an account. Takes inbound calls and makes outbound calls. Utilizes approved letters for additional contact.
• Handles customer inquiries in a timely manner.
• Handles all calls in a professional manner, while following the Fair Debt Collection Practices Act (FDCPA) guidelines, Fair Credit Reporting Act (FCRA), and all other state/federal laws.
• Maintains route of accounts by utilizing approved collection strategies. Recognizes the importance of cost containment and handles accounts based on this knowledge.
• Performs skip tracing for verification of residence, social security, and phone numbers.
• Identifies accounts where payment in full is not possible and sets reasonable payment arrangements to obtain balance in full based on clients approved policies.
• Reviews delinquent accounts considered to be uncollectible. Ensures maximum efforts have been taken before assigning exhausted status to account. Evaluates accounts for appropriate work effort before recommending canceling or closing to inactive status.
• Reviews and recommends adjustments to accounts.
• Assists in special projects, including compiling statistical data, preparing documents, and maintaining files.

Note: The statements contained herein describe the essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload

Education and Qualification

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma/GED, some college preferred; at least two (2) years customer service or collections experience; or an equivalent combination of education and experience.

• Telemarketing or customer service experience required.
• Must be able to communicate well with individuals and groups.
• Must have the ability to make quick intuitive decisions within fast-paced environment and under stressful circumstances.
• Must understand collections philosophies and principles.
• Must have excellent organizational skills.
• Excellent data entry skills

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

T2 Systems is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.