Case Coordinator

Description

T3W Business Solutions, Inc. is a Woman-Owned Small Business with Headquarters located in San Diego, CA. It is our mission to help our clients develop strategies to optimize their use of space and resources resulting in maximum benefits; we also deliver quality data and analysis to support our client’s daily facility operations, planning, and compliance programs. We are looking for a Case Coordinator in Arlington, VA (ARNG) 

SUMMARY

Provide non-clinical case management services for the Army National Guard in support of surge and contingency requirements as well as its steady-state mission in Arlington, VA.

RESPONSIBILITIES

• Maintain medical readiness goals for ARNG.
• Monitor T-10 and ADOS soldiers’ medical readiness by utilizing the Commander Profile Report module located in the MEDPROS/ Medical Operational Data System (MODS) System for deployment limiting condition(s) and initiating an eCase entry in Medchart. In addition, create eCases on soldiers who are placed on Convalescent Leave and facilitate proper profiling where needed.
• Communicate with, assist, and track the care of soldiers with deployment limiting conditions in eCase from the identification of the condition to when the Soldier is considered medically ready, when Soldier is entered into the Disability Evaluation System, or when Soldier is released from Title 10 Orders. Historically, we average 100 cases per month in eCase. The ARNG utilizes ecase for managing the ARNG utilizes eCase for managing the ARNG population and shall enter any contact with the Soldier (email, voice call or personal interview) in the comment section. The average minimum number of contact entries will be 100 per month. 
• Electronically notify the Chief of Staff’s Office within 24 hours of any shortfalls in accessing an existing eCase, medical documentation, or E-Profile which would prevent continued processing of the eCase. Records received are emailed to the SM's state nurse case manager to be uploaded into HRR. Once contractor scans the records, they are either given back to the SM or placed in the burn bag. 
• Scan and forward all civilian provider medical documentation received from the Soldier or their medical provider to the State level case manager, if applicable (Most available in the AHLTA). Hard copy records are scanned into case management computer and then emailed to the SM’s state nurse case manager to be uploaded into HRR. Once contractor scans the records, they are either given back to the SM or placed in the burn bag. Once contractor closes the case, the files are deleted. The average minimum number of DD 2870's obtained will be 2-3 per month. 
• Obtain a signed DD2870 Authorization for Disclosure of Medical and Dental Information for release of information from Soldier in order to request medical records from civilian medical providers. The average minimum number of DD 2870’s obtained will be 2-3 per month. (Most care is not received from civilian providers and available to us for review in AHLTA.) 
• Review records and/or communicate with Soldier’s medical providers by telephone or e-mail to track compliance with recommended medical care and report non-compliance to the 1SG. Historically, we maintain an average of 100 cases per month. 
• Meet at least monthly with ARNG Master Fitness Trainers (MFTs).  Create a weekly updated the T-10 "taskforce" in the Medical      Operational Data System (MODS). 
• Create and modify a weekly Excel MEDPROS TARC MRC Roster which is stored on the G: drive and automatically linked to a Microsoft Access Database. Access is able to pull the data saved by case management to generate MRC 3’s and 4’s broken down by each division on both the G and Joint staff. This report is utilized by the installation 1SG and contractors assist soldiers with readiness concerns generated by the report. 
• Generate a weekly profile list, broken down by temporary profiles and permanent profiles. The list is reviewed, compared to the current e-cases, and new cases created for any profiles greater than 30 days (cumulatively, if concurrent profiles). Any new MEB or MAR2 referrals are reported to the CSG and CoS (installation 1SG) on a timely basis, at minimum, with the monthly MRAC meeting. 
• Review the soldiers with referrals to a Medical Evaluation Board (MEB) and Medial Administrative Retention Review (MAR2) on a weekly basis and report any new referrals to the Chief of Staff’s Office (1SG). The list of soldiers who are referred to either board will be reviewed monthly at the MRAC meeting with representatives from the Chief of Staff Office and Office of the Chief Surgeon and other directorates. A working document for each soldier who is undergoing the Disability Evaluation System is      maintained in Microsoft Access Case Tracker, and their conditions are also tracked in eCase as appropriate. 
• Lead the monthly TARC Medical Readiness Advisory Council (MRAC) meeting, which includes providing updates on SMs on temporary profile for over 180 days, review status of “High interest” cases of SMs who have ongoing medical issues that are considered priority, review status of MAR2 cases, and review/discussion of all current MEB cases including where they are in the Disability Evaluation (DES) process, order end dates, and determining need for 12301(h) orders for soldiers requiring continuation of orders to complete the DES process. Also, review of TARC medical readiness numbers and any detailed reports on any high-interest readiness numbers (such as COVID or influenza data) as coordinated with the TARC Medical Readiness NCO.
• Provide at least a monthly medical note (or more frequently should closer monitoring be required) for each Title 10 SM being tracked in eCase to ensure appropriate tracking, coordination of care and case closure for SMs who return to duty. 
• Act as a liaison to SMs presently enrolled in the MEB process by coordinating with the SM’s PEBLO at least on a monthly basis and providing feedback to the SMs. 
• Coordinate with the state’s case manager to ensure continued care for Title 10 SMs being separated to their states for medical reasons. This requirement can average anywhere from 20-25 contacts per month. 
• Coordinate with Installation 1SG and Facilities Management for all SMs requesting work-space modifications. These workspace modifications can average anywhere from 1-5 requests per month. 
• Coordinate medical in-and out-processing of all SMs assigned to TARC. Historically has averaged between 60-70 SMs a month.
• Participate in some of the TARC Medical Readiness events to include the Annual ADOS SRP In-Processing Event, Annual TARC Flu Clinic, and Race to Medical.
• Reset Events (to include hearing and vision) that average 4 events per year.
• Update timesheet daily.
   

OTHER SUPPORT

• Update soldier medical readiness data, to include hearing, vision, dental, and immunizations, as requested. 
• Participate in soldier care conferences and meetings with individual directorates or to discuss individual soldier readiness issues as requested by CoS (1SG). 
• Meet with POC from the CSG for weekly touchpoints to review cases needing further discussion. 
• Meet every other week with for huddle with the CoS team, lead by 1SG
• Must be able to work on-site Wednesdays

Requirements

• Must be licensed by National Council Licensure (NCLEX-PN)-Have at least an LPN
• License must be current 
• 1 year of Case Management Experience 
• Prefer Army Case Management System: LOD, RCMC, SRU 6. Working knowledge of AR 40-501 Army Standards of Medical Fitness
• Familiar with Individual Medical Readiness (IMR)  
• Familiar with AR 40-400 Army Patient Administration (experience would be best
• PC Proficiency (including Excel, PowerPoint, Word) 
• System Proficiency and access: MODS: Medical Readiness Portal, MWDE, MEDCHART , AHLTA (view), VTA, FTSMCS ARNG- T10 (for in- and out-processing)
• Must be able to obtain a Common Access Card-Required

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. 

Salary : $65,000