Loan Coordinator

T47 International, Inc is seeking a Loan Repayment Coordinator to support the Georgia Army National Guard (GA ARNG), at the Clay National Guard Center, in Marietta, GA. The Loan Repayment Coordinator. The Loan Repayment Coordinator ensures accurate processing of student loan repayment benefits for eligible service members. Duties include eligibility confirmation, records verification, and payment processing. Incentive processing involves researching and executing system actions to verify eligibility, authorize payments, and manage the suspension, reinstatement, or termination of incentives for GAARNG service members. This includes processing initial contracts, payments, and contract modifications accurately and on time.

Incentive Managers must use GIMS, the exclusive platform for incentive transactions. System access requires completion of the Incentive Manager Course (distance learning) via https://guardu.ng.mil and the Comptrollers and Fiscal Law Course via https://jagu.army.mil at the start of service. Continued access is maintained through the resident phase of the Incentive Manager Course at NGPEC.

Salary: $21.00 - $31.00

Position Type: Full-Time

Qualifications:

· Experience with NSLDS and GIMS preferred

· Strong understanding of student loan repayment programs

· Attention to detail and compliance expertise

Requirements

· Review the status of Federal student loans using National Student Loan Database System (NSLDS) printouts to confirm eligibility for loan repayment incentives. Reviews shall be completed within 5 business days of receiving the required information. The contractor shall achieve a 98% accuracy rate in confirming loan statuses.

· Identify and document all reasons for the suspension of payment processing for loan repayment incentives. Research findings shall be recorded in GIMS within 5 business days of notification of suspension. The contractor shall ensure that 100% of identified suspensions are supported with documented reasons.

· Retrieve and upload all missing or amended documentation required to resolve payment suspensions or continue processing incentive payments. Documentation shall be uploaded within 3 business days of receipt. The contractor shall maintain a 98% success rate in resolving documentation gaps.

· Review, update, and complete the Guard Incentive Management System (GIMS) checklist for every loan repayment action. Checklists shall be completed within 2 business days of payment processing. The contractor shall ensure 100% accuracy and compliance with GIMS standards.

· Develop and deliver quarterly training sessions for Full-Time Support (FTS) staff at subordinate units, focusing on best practices for unit-level incentive processing. Training shall include step-by-step guidance and troubleshooting techniques. Attendance records and session feedback shall be submitted to the COR within 5 business days of each session.

· Remain updated on U.S. laws, DoD policies, ARNG regulations, and state-specific guidelines affecting loan repayment programs. Quarterly policy reviews shall be conducted, with a summary of key changes provided to the COR within 10 business days of review completion.

· Review and confirm the accuracy of data entered by FTS staff, ensuring all required documentation is complete and uploaded into GIMS. Verifications shall be completed within 5 business days of data entry. The contractor shall maintain a 98% accuracy rate in data verification.

· Enter detailed remarks into GIMS for every loan repayment action, summarizing research conducted, actions taken, and additional requirements. Remarks shall be recorded within 1 business

day of completing the action. The contractor shall achieve a 100% compliance rate in recording remarks.

· Track the progress of all loan repayment actions and provide status updates to service members and FTS staff within 3 business days of receiving inquiries. The contractor shall ensure 98% timeliness and accuracy in updates provided.

· Access the Interactive Personnel Electronic Records Management System (iPERMS) to locate, verify, and download required documents for loan repayment processing. iPERMS tasks shall be completed within 3 business days of request. The contractor shall ensure 100% compliance with iPERMS usage protocols.

· Confirm the existence, accuracy, and relevance of key personnel records, including DD Form 4, DA Form 4836, contract addenda, and DD Form 214. Verifications shall be completed within 5 business days of receiving records. The contractor shall achieve a 98% accuracy rate in verification.

· Upload all verified documents from iPERMS to GIMS to support loan repayment processing. Uploads shall be completed within 2 business days of verification. The contractor shall ensure 100% compliance with upload requirements.

· Coordinate with subordinate unit FTS staff to obtain all missing or corrected documentation necessary for loan repayment actions. Documentation requests shall be fulfilled within 5 business days of identification. The contractor shall maintain a 98% success rate in securing missing documentation.

· Respond to all time-sensitive calls and emails related to loan repayment services within 1 business day of receipt. The contractor shall ensure 98% of communications are addressed promptly.

· Maintain a tracking system to record progress on all loan repayment actions, updating the status weekly. Progress reports shall be submitted to the COR by the close of business every Friday. The contractor shall achieve 98% accuracy in tracking and reporting.

· Operate Geographic Information Systems (GIS) to input, retrieve, and analyze data for all loan repayment actions. GIS tasks shall include maintaining database files and preparing accurate reports. The contractor shall ensure 100% accuracy in GIS operations.

· Resolve all conflicts and issues related to loan repayment services by working with the site supervisor, COR, or KO. All conflicts shall be reported within 2 business days of identification and resolved within 5 business days. The contractor shall maintain a 100% resolution rate for reported conflicts.

· Provide quarterly feedback to the COR on potential improvements to loan repayment processes, focusing on enhancing efficiency and customer service. Feedback shall include actionable recommendations and analysis of recurring issues.

Job Type: Full-time

Pay: $21.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Marietta, GA 30090 (Required)

Ability to Relocate:

• Marietta, GA 30090: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $31