What are the responsibilities and job description for the Account Director position at T5 Data Centers?

The Account Director is an executive role acting as the main point of customer contact overseeing the complete governance of multiple data centers across a wide geographic area. The successful candidate will be accountable and ultimately responsible for providing a central point of leadership reporting directly to the client and has complete operational oversight of the teams managing the physical assets. Individuals considered for this opportunity are selfstarters team builders master negotiators and administrative experts possessing a thorough command of what it takes to manage the full spectrum of customer expectations for a very handson client.

RESPONSIBILITIES

Guide and manage local and remote data center operational teams with a goal of 100 critical infrastructure and IT uptime and no lost time injuries
Ensure consistent service delivery and adherence to client and T5driven operational standards across multiple sites
Develop and implement operational best practice standards; identify areas for procedure process and policy improvement and work with the Critical Facility Managers (CFM) and client to implement
Ensure compliance at the leadership level with standard operating and safety procedures by internal teams vendors customers and other parties
Responsible for daytoday and extensive reporting requirements to customers operations management and senior leadership on all business related to the operation of multiple data centers in multiple locations. This includes KPI and SLA management and reporting on a regular recurring basis
Support vendor selection process and oversee vendor contracts including vendor relationship management including scope and SLAs participate in contract negotiation as needed
Participate in the annual opex & capex budgeting process as requested by T5FM management
Work with the CFMs to oversee all aspects of employee management including but not limited to : hiring scheduling training and development and performance management
All other duties consistent with your role as you may be assigned by T5FM management

Qualifications :

EDUCATION AND EXPERIENCE

Bachelors degree or equivalent missioncritical data center experience managing large enterpriselevel or wholesale / retail data center facilities advanced degrees preferred

Prior executivelevel interaction experience with client is a must

Although this is an executive role the ideal candidate should possess a solid understanding of critical mechanical / electrical infrastructure systems related to data center operations as well as the IT networks supporting the customers business initiatives

10 years executivemanagement experience in mission critical data center environment(s)

7 years personnel management experience

Travel for this position is estimated at up to 50

KNOWLEDGE SKILLS ABILITIES AND COMPETENCIES

Exceptional verbal and written communication skills required for interacting with customers senior leadership and supportstaff T5FM employees and executive leadership

Highly organized with exceptional prioritization and followup skills

A strong strategicplanning mindset a bigthinker

Exceptional analytical and decisionmaking skills required for understanding and evaluating complex problems and related resolutions

Ability to assemble develop and lead highly technical and diverse teams

Project management expertise including the ability to understand the scope planning and management of largescale data center projects to include the installation and commissioning of new equipment or facilities and the replacement of legacy equipment

Strong financial acumen including the ability to create and understand annual capex and opex budgets financial analysis and invoicing

Able to prioritize work based on shifting business and customer demands

Able to work within all levels of the organization

Able to participate and engage in Clevel discussions and conversations pertinent to facility operations on a daily basis

Able to articulate concepts and ideas to technical and nontechnical audiences

Able to plan and lead customerrequested business reviews and audits

Able to understand IT and electrical / mechanical system concepts as well as other technical aspects of facilities management

Able to read and understand complex drawings systems and other operational documentation

Additional Information :

BENEFITS

Per Diem if traveling

Bonus eligible

Benefits : Medical dental vision 401k w / match

PTO and Paid Holidays

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to stand walk sit climb and balance

Ability to stoop kneel crouch and crawl using both arms and legs

Ability to pickup minimum 60 lbs.

Ability to reach with both hands and arms

Ability to grasp push and pull objects

Ability to smell talk and hear

Ability to use hands and arms to reach handle feel and type

Ability to see at close and distance ranges and the ability to see and correctly distinguish color

Ability to work inside and outside

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

Remote Work : Employment Type :

Fulltime

Key Skills

Abinitio,Customer Service,Business Solutions,Cost Estimation,Drafting,Activex

Experience : years

Vacancy : 1

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