What are the responsibilities and job description for the Contract Support Specialist position at T5 Data Centers?
Job Description
The Contract Support Lead will be responsible for delivering a comprehensive and flexible contract administration service to our customers, maintaining accurate records of all contract transactions, and liaising regularly with the client representative.
Responsibilities
- Understand, anticipate, and deliver to customer's needs while building effective relationships
- Respond positively to clients through effective communication and personal accessibility
- Responsible for all financial and commercial aspects of contracts
- Understand the contract, including scope and terms & conditions
- Evaluate sales invoices are raised in a correct and timely manner
- Assist in the production of supporting financial information
- Responsible for monthly reporting and QBR reporting
- Improve the financial standards of the contract that are measured against monthly key performance indicators (KPIs)
- Ensure Extra Works jobs are raised, billed, and closed in a timely manner once approved by customer
- Manage helpdesk and asset management systems used at the customer site
- Maintain on-site personnel records including training matrices, holiday and sickness records, and timesheets
- Communicate messages and ideas clearly and openly
- Perform with an understanding of business requirements and changes, and ensuring continuous improvement
- Ensure compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment
- All other work as assigned by T5 leadership
Qualifications
- Bachelor's degree or equivalent experience, required
- 3 years in a Contract Coordinator role or related experience, required
- Previous experience of a customer-facing role using operating systems such as Maximo, Dynamics AX, or Concept software
- Financial/accounting experience, preferred
