What are the responsibilities and job description for the Shop Manager position at T5 WEST OPERATIONS LLC?
The Take 5 Family is hiring customer service maniacs!
People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Take 5 way to oversee a shop. Youll be accountable for your teams execution of the Take 5 standards for changing oil, replacing wiper blades/air filters, filling air in tires, and other light maintenance services. Our employees are successful with all backgrounds and experience levels. Take 5 offers a stay-in-your-car hassle free oil change experience. The job is similar to restaurants or retail environments.
Take 5 Oil Change is looking for Shop Manager candidates who are interested in starting their automotive career! Shop Managers ensure that all customer vehicles are serviced properly, company procedures and policies are followed, and every customer is treated with the utmost courtesy at all times. Provide exceptional customer service and technical aptitude relating to changing oil and performing minor vehicle maintenance for our customers in a fast-paced retail environment.
This job description is not intended to be an all-inclusive list but rather a general description of the position. In every position, employees are expected to perform the duties and responsibilities assigned to them by their supervisors, regardless of whether such duties and responsibilities are described below. This job description is subject to change at any time, depending on each location's needs.
Requirements:
Good to Know Before You Start!
Be prepared for early hours and working approximately 55 hours per week
Shop Managers are the first line of defense for customer service
Must be adaptive to change
Basic computer skills are needed
Must maneuver in and out of a shallow 3 deep pit used to position yourself safely under cars
You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
You may need to work in hot/cold weather conditions
Always be alert and aware of your surroundings
Must be able to lift up to fifty (50) pounds
What does a Shop Manager (SM) do?
Recruiting, Interviewing, Onboarding
Responsible for motivating the team, holding the team accountable, and making personnel decisions
Check in with customers before they leave the shop to make sure they had a great experience
Ensure crew actively provides excellent customer experience
Control inventory: Conduct End of Period (EOP) and End of Year (EOY) inventory
Place product orders
Understand the shops financials to drive results and beat budget
Conduct quarterly employee evaluations
Submit payroll
Create crew schedule
Support technicians with their duties
We offer competitive starting rates.
Medical Benefits All full-time positions are eligible for Medical, Dental and vision benefits, with a company contribution towards monthly costs.
Paid time off, holidays, flexible hours, great team spirit, fun, and much more.
