Senior Dedicated Account Leader

Job Title: Sr. Dedicated Account Leader (Sr. Fleet Manager)

Location: Freeport, TX

Salary: $75-80K

Schedule: Mon-Fri 0700–1700

JOB SUMMARY:

The Senior Dedicated Account Leader position is responsible for managing customer shipments. This is a hybrid position that oversees all customer operations, consisting of three main responsibilities: fleet management of assigned Drivers, load planning, and customer service of assigned account(s). Leads and develops drivers to maximize operational efficiency and ensure safety, service, and quality. This position minimizes losses, claims, and litigation to protect Company assets and performs safety training and accident preparedness to ensure adherence to Company safety procedures and policies.

The Sr. Dedicated Account Leader monitors business activities against short and long-term goals and makes adjustments (e.g., additional staffing, customer load adjustments, etc.) to ensure business objectives are achieved, as well as ensures the development of dispatch plans and the proper allocation of resources (i.e., drivers and equipment) to minimize cost, maximize performance, and meet service commitments.

In addition, this role is responsible to support business improvement by meeting personal and departmental goals and objectives timely and effectively. Successful individuals will be strong leaders who are results-driven and thrive on making significant decisions to impact company operations. The Senior Dedicated Account Leader position will provide you with great opportunities to make an immediate impact on our business through your achievements. We are looking for individuals who exhibit a strong personal commitment to teamwork and have demonstrated the ability to communicate and influence others.

ESSENTIAL FUNCTIONS:

• Lead, develop, and retain a team of drivers. May oversee non-driving associates.
• Plan and dispatch the dedicated fleet work assignments.
• Serve as the primary contact that is empowered to make decisions in the best interest of the Company and the customer.
• Generate reports and analyzes dedicated contract carriage (DCC) load weight, miles driven, and back haul (i.e., return trip) revenue to maximize equipment usage.
• Manages profit and loss statements, accruals, billing, payroll, and adjustments to meet financial goals and objectives.
• Manages service issues (i.e., late deliveries, damages, proof of delivery, lost freight, rate issues, and special requirements).
• Assist associates & leaders as needed in any capacity, including additional coverage when they are out of the office.
• Determines employees' training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Monitors and updates employee training records and driver certifications to ensure safety regulations (i.e., Department of Transportation [DOT] and Occupational Health and Safety Administration [OSHA]) compliance.
• Monitors the equipment maintenance program to ensure equipment is maintained, DOT compliance is met,
• and accidents and injuries are minimized.
• Negotiates LTL, TL, and Intermodal rates with outside carriers and evaluates and selects carriers, methods of transport, and routes to provide cost-effective transportation and maintain high levels of service.
• Processes vendor invoices, purchasing card transactions, and expense reports to ensure expenses meet company guidelines and to verify vendors are paid within established deadlines.
• Conducts customer reviews and fulfills customer commitments to demonstrate an understanding of customer needs and to define the TA Dedicated value proposition.
• Monitors account performance and the month-end close, reviews vendor costs, and negotiates vendor rates to ensure monthly profitability goals are met, as well as communicates customer business needs to employees to ensure job responsibilities and customer impact are understood and to share updates on new services and operational objectives.
• May upgrade and purchase new materials and trailers to replace and repair materials and reduce service failures.
• Performs other related duties as assigned

KNOWLEDGE, EXPERIENCE & KEY COMPETENCIES:

• Bachelor's degree or equivalent experience required. Bachelor's degree in Transportation & Logistics preferred.
• 2-3 years experience as an Account Manager or Customer Service Manager preferred.
• Ability to establish positive working relationships with customers, stakeholders, and team members.
• Strong, demonstrated leadership capabilities, includes building effective teams.
• Ability to resolve issues without follow up
• Outstanding communication skills.
• Effectively copes with change and is energized by tough challenges.
• Demonstrated problem solving capabilities and timely decision making. Identifies options including the short and long-term impact on business operations.
• Proficient in MS Excel and other MS Office Suite programs.

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.