What are the responsibilities and job description for the Logistics Sr. Planner / On-Site Customer Rep position at TA Dispatch?
Job Description
Pay : 55,000-65,000
The Logistics Sr. Planner is responsible for the daily management of the transportation needs for TA Managed Transportation customer(s).
Develops a strong relationship with customers by understanding their business and how TAMT delivers value.
Consolidates client orders into optimal load profiles and assigns carriers to loads utilizing the Transportation Management System (TMS)
Responsible for load planning, optimization, routing and scheduling of all transportation modes
Develops and implements final stage system parameters that drive system load assignments that identify, build and book loads in compliance with client routing expectations, driving financial impact to client.
Has thorough understanding of carrier’s equipment portfolio and service area.
Negotiates with carriers for non-contracted lanes (spot quoting) and makes decisions on behalf of client within individual client parameters; makes best financial decision as representative for client.
Expedites shipments, when necessary, on behalf of client
Leads carrier on-boarding calls and performance calls on behalf of client(s) to ensure carrier leadership and Operations personnel handle freight in accordance with client’s expectations and meet TAMT service level agreements.
Owns carrier training and compliance for the TMS Carrier Portal
Monitors and ensures on-time pick-up and delivery.
Recommends corrective action to client or management to resolve customer concerns.
Responds to client needs by answering e-mails, calls, tracking and moving shipments.
Serves as the daily direct point of contact for client; direct point of contact for client issues that require immediate attention.
Owns client training on the TMS Customer Portal
Creates, analyzes, and presents financial and service reports to clients on agreed frequency; provides load exception reporting.
Recommends cost-saving opportunities.
Supports weekly and monthly meetings with client and TAMT leadership, as required.
Develops materials for and supports client QBR meetings.
Determines work instructions related to assigned clients and reviews quarterly to confirm accuracy.
Manages carrier invoice resolution and escalation.
Provides final customer invoice validation and delivers to client(s)
Supports customer collections and resolution on past due invoices.
Leads in cross-training with Planners and Sr. Planners as each is expected to be able to step in and support client(s) at any given time.
Other duties as required and assigned.
Qualifications
Skills :
- Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
- Excellent planning and organizational skills
- Strong problem solving skills
- Quality driven and results oriented
- Ability to multi task
- Ability to formulate and document processes.
- Regular attendance is essential
- Experience working in a fast-paced environment on-site at customer location.
- Ideal candidate will be someone that thrives in challenging environment, able to work and communicate with multiple layers of leadership to include the client's leadership team.
Experience / Education :
Bachelor’s degree from a 4-year university or college preferred.
Minimum 3 years of related experience and / or training; or an equivalent combination of education and experience
Minimum 1 year experience in customer service or transportation role
Experience with Transportation Management Systems
Experience with optimization tools preferred.
PC literate with experience with Microsoft Outlook, Word, PowerPoint and Excel
Additional Information
All your information will be kept confidential according to EEO guidelines.
