What are the responsibilities and job description for the Customer Service Representative position at Table Mountain Casino Resort?
Job Description
The Customer Service Representative role at Table Mountain Casino Resort is focused on delivering exceptional guest experiences through attentive and personalized service. As a key member of our retail team, you will be responsible for creating a welcoming atmosphere, responding to customer inquiries, and resolving issues promptly and professionally.
About the Position
This part-time role requires flexibility in scheduling, with varying shifts including mornings, evenings, weekends, and holidays. We are seeking a highly motivated individual with strong communication skills and the ability to work independently.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Maintain a clean and organized store environment, adhering to health and safety standards.
- Process transactions accurately and efficiently using the Point of Sale (POS) system.
- Process stock replenishments, restocking shelves and maintaining inventory levels to ensure an optimal shopping experience for our guests.
- Maintain accurate records and reports, as required by management.
Requirements
- High school diploma or equivalent is required.
- Six (6) months of customer-facing experience required.
- Previous hospitality or retail experience preferred.
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
- Familiarity with POS systems and ability to learn new software.
- Excellent communication and interpersonal skills.
- Physical stamina to work on your feet for extended periods and lift up to 25 pounds.
