Utility Porter FT - Beverage Services

Position Summary:

Under general direction from the Beverage Services Supervisor, responsible for maintaining adequate supply levels and providing friendly, prompt and courteous service to casino patrons according to guest service standards and established policies and procedures.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Serve Casino or internal guests in a pleasant and efficient manner while maintaining excellent service.

• Clean and sanitize beverage areas, including bars, refrigerators, countertops and floors.
• Stock beverage outlets with glassware, condiments, beer, paper products and other supplies as needed for efficient operation.
• Maintain inventory and supplies as needed based on par level.
• Assist Beverage Servers, Server/Cashiers, Bartenders and Caterings as needed and directed by management.
• Assist in the set up and break down of bars, portable bars and beverage stations.
• Organize and maintain the beverage pump room, including products and storage rooms
• Prepare beverage and or food orders/preparation as requested.

• Carry dirty dishes and glasses from the Casino floor to the back of house.
• Stock daily supplies, silverware and glassware. Carefully and properly stack dishes.
• Responsible for keeping the Casino floor, bars and beverage server areas clean.

• Respond to any guest requests immediately.
• Maintain a clean and sanitary work area at all time.
• Maintain an organized work area for convenient guest interaction and safety.
• Maintain knowledge and answer guest questions regarding all food venues, beverage service, and Casino related information.

• Performs other duties as required.

Access to Sensitive Areas: Access to F&B storage area.

Signatory Authority: None.

Minimum Qualifications:

High School Diploma or equivalent is required unless waived by Human Resources Management. Prior Food and Beverage experience preferred. RBS certification required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Skills and Abilities:

• Knowledge of customer service.
• Knowledge of sanitation of work areas.
• Skill in providing excellent customer service.
• Ability to learn all beverages - non-alcoholic and alcoholic.
• Ability to learn food service principles.
• Ability to create a friendly atmosphere and demonstrate excellent customer service.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.

Work Environment:

Work is generally performed in both indoors and outdoors where employee may have frequent contact with the public and be exposed to second hand smoke, moderate/high noise levels, dirt, dust and unpleasant odors. Work may be performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions). Extended work hours including swing shifts, evenings, holidays and weekends may be required.