What are the responsibilities and job description for the Customer Success Manager position at Tabs?
About the Company
Tabs is an AI-powered accounts receivable platform for B2B businesses. Using the power of AI, Tabs is able to understand and extract elements from even the most complex B2B contracts and then power an automated AR process from contract-to-cash. Growing B2B businesses use Tabs to improve cash flows, streamline operations, and increase business model flexibility. Tabs is based in New York and is funded by top-tier VCs Lightspeed, Primary Ventures and General Catalyst.
About the Role
We are looking to bring on an experienced Customer Success Manager to help lead our customer success initiatives. You will be directly involved in the build out of the function.
What you'll do :
- Deploy customer success strategies to ensure an outstanding customer experience with Tabs, driving customer satisfaction and retention.
- Actively engage with clients to anticipate their needs and provide solutions that enhance their experience, while also being responsive to support tickets and inquiries via Slack to address immediate issues.
- Implement and refine customer success processes and frameworks to scale our services effectively.
- Monitor customer health metrics and conduct regular check-ins to ensure clients are achieving their desired outcomes.
- Collaborate with the product team to relay customer feedback and help drive product improvements and innovations based on recurring themes and customer insights.
- Create educational content and resources to aid customers in better understanding and utilizing Tabs' offerings.
- Manage a portfolio of key accounts, ensuring that they receive the highest level of service and satisfaction.
Set the strategy and monitor success :
Who you are :
Perks and Benefits
Even if you don't meet 100% of the qualifications, we recommend applying to the role!
We are an NYC-based team working out of our office in Manhattan 4-5 days a week
