Bilingual Spanish Customer Care Service Representative

Description

Job Title and Location

Bilingual Spanish-English Customer Service Representative

Tachus company HQ in The Woodlands, Texas

Company Overview

Tachus is a 100% pure, fiber-optic internet service provider that has been disrupting the market by delivering a simple, fast service with outstanding, Texas-based customer service to tens of thousands of homes and businesses in the Greater Houston area.  Our team brings decades of technology, marketing, sales, infrastructure, and operations experience with a proven track record of building and growing highly successful businesses. We are a fast-growing disruptor and seek to empower communities via frustration-free connections to the digital world.

Summary Job Description

Reporting to the Manager of Customer Care, the Bilingual Spanish-English Customer Service Representative will be responsible for building relationships with our customers in a call center environment by utilizing consultative selling techniques.  The ideal candidate should enjoy connecting with people, excel in providing excellent customer service, and can thrive in a fast-paced environment while employing consultative selling strategies.  In addition, the demonstration of strong teamwork capabilities to collaborate effectively across the organization to address customer inquiries and advance Tachus objectives will be an important feature of the role.

Roles and Responsibilities

• Grow the Tachus subscriber base through consultative selling techniques in an inbound/outbound call center.
• Work in a fast-paced environment that demands accuracy.
• Use critical thinking while multi-tasking, system swapping, and reaching efficient customer resolutions.
• Maintain a positive environment, in a diverse work culture, with co-workers and customers.
• Respond to customer emails, calls, and tickets.
• Defuse customer escalation issues.
• Troubleshoot customer product issues.
• Complete all administrative expectations on time and as directed.
• Attend select company-sponsored marketing events.

Qualifications

Knowledge and Experience

• The Bilingual Spanish-English Customer Service Representative must be fluent in reading, writing, and speaking Spanish and English.
• A history of successfully managing customer relationships, with experience in customer service and sales, and an extremely friendly personality with an ease on the phone and in person
• Proven ability to promote products and services in a persuasive, professional manner.
• Excellent interpersonal communication skills including active listening.
• Organized with attention to detail.
• Flexibility to adapt in a fast-paced, dynamic environment.
• Proven success using Microsoft Office suite and experience with Salesforce.
• The ability to sit and stand for long periods of time.
• The ability to pass a background check and drug screen.
• Authorization to work in the United States with a valid driver’s license and ability to travel as needed.
• Experience with a CRM system.

What You’ll Get

• Free Tachus Fiber Internet where available.
• Set schedule with great work-life balance.
• Competitive pay.
• Paid Time Off starting at 10 days per year.
• $19 per hour to start with seasonal opportunities to earn more with incentive programs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. This is an in-person full-time position located in The Woodlands, Texas. Relocation will not be provided. Must be authorized to work in the United States and pass a background and drug screen.

Come be part of a market distruptor!   Competitive compensation and comprehensive benefits with medical, dental, vision, paid-time-off, in a fun, flexible environment!

This role, its duties and responsibilities will evolve over time as the company continues to grow and we are looking for a dynamic team member who will grow with changes as the company continues to grow.

Salary : $19