What are the responsibilities and job description for the Service Desk Consultant position at Tachyon Technologies?
We are currently seeking a Senior Service Desk Consultant to join our team in Cuyahoga Falls, OH. This position offers a chance to work with a dynamic team supporting end-users while leveraging your expertise in Help Desk and O365 Administration.
Position Details:
- Job Title: Senior Service Desk Consultant
- Location: Cuyahoga Falls, OH (Onsite from Day 1)
- Primary Skills: Help Desk, O365 Administration
- Secondary Skills: Active Directory, Office 365 Admin Console, Troubleshooting
Key Responsibilities:
- Serve as the primary point of contact for end users via email and web tickets.
- Troubleshoot and resolve issues related to operating systems, hardware, and software.
- Administer and support Office 365 services.
- Maintain detailed documentation, including creating Knowledge Base articles.
- Provide excellent customer service while ensuring timely ticket closure.
We’re looking for someone with 5-8 years of experience in a service desk or help desk environment, with a strong understanding of Active Directory and Office 365 administration. If you have a solid track record in troubleshooting, excellent communication skills, and enjoy working in a collaborative, fast-paced environment, we would love to discuss this opportunity further.
If you are interested, please reply to this email with your updated resume or feel free to reach out with any questions.
