What are the responsibilities and job description for the Shift Manager position at Taco Bell - Caledonia?
Job Description
Shift Leader Role
As a Shift Leader at Border Foods, you will play a critical role in upholding our Core Values of Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. Your mission is to create a safe, welcoming, and supportive environment where everyone can thrive.
The purpose of the Shift Leader is to make a positive impact on the lives of employees and guests by creating opportunities to enhance their experiences. You will be responsible for the operation of the entire restaurant, building a strong team that consistently provides customers with great food and a friendly experience.
Core Values:
Accountability & Integrity:
- Consistently demonstrates integrity in actions and expectations.
- Guides team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner.
- Scheduling and deploying the team correctly.
- Monitors the performance of each team member and holds them accountable for standards and expectations.
- Ensures a quality customer experience by driving fast and friendly service.
- Maintains point of sale system by reporting all system failures and verifies download accuracy.
- Ensures health and safety standards are met.
- Adheres to all local, state, and federal laws and guidelines.
Family & Teamwork:
- Cultivates unity in the team by building cross-functional relationships.
- Responds to team member questions and resolves employee issues in a timely manner.
- Provides a restaurant that is a safe place for team members to work and customers to visit.
- Able to navigate challenging situations and provide appropriate guidance.
- Motivates and supports the team through active listening and effective communication.
- Represents Border Foods in handling customer complaints and/or issues.
- Instills a recognition culture that creates a positive work environment.
Excellence:
- Strategic planner creates short-term and long-term strategies for restaurant success.
- Delivers profit by utilizing and interpreting the P&L to make financial adjustments.
- Sources, hires, and develops excellent team members.
- Conducts New Hire orientation and develops the training plan for each new hire.
- Minimizes loss through strict observance of cash handling policies and proper training of team members.
Empowerment:
- Provides learning and development opportunities for all team members.
- Consistently demonstrates active and timely coaching capabilities.
- Seeks and shares ideas to help others succeed.
Requirements:
- Must be at least 18 years of age.
- High school diploma or equivalent.
The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.
Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. This job description is intended to describe the general level of work being performed.
Border Foods is an Equal Opportunity Employer and does not discriminate based on gender identity or sexual orientation.
