What are the responsibilities and job description for the Production Support Analyst II position at Taco Bell?
Who is Taco Bell?
Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200 restaurants, 350 franchise organizations, that serve 42 million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.
Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.
We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.
At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.
About the Job:
A Production Support Analyst II is responsible for ensuring the smooth operation and maintenance of software applications and systems in a production environment. The role requires a strong technical background, as well as excellent problem-solving and communication skills.
The Day-to-Day:
- Support and implement technical solutions for Taco Bell’s Above Store (AS), a portfolio of applications/systems that are used across various business functions as well as by external Franchise partners.
- Create documentation and train users on supported applications
- Resolve and verify configuration and other non-software related issues
- Remediate 3rd level above-store-restaurant issues
- Adhere to problem management practices that focus on root cause analysis and proactive measures to prevent future problems
- Perform defect analysis
Is This You?
- At least 2-3 years of experience in Application Support space
- Experience & working knowledge of Microsoft Dynamics, AWS Services (AWS Lambda AWS Application load balancer, S3) along with Application, Integration and data Architecture is a plus
- Excellent written and verbal communication skills are essential for this role, as Production Support Analysts often need to communicate with technical and non-technical stakeholders.
- Strong problem-solving skills are essential for identifying and resolving issues in a production environment.
- Role requires on occasion working outside of regular business hours and being available for on-call support.
Work-Hard, Play-Hard:
- Hybrid work schedule and year-round flex day Friday
- Onsite childcare through Bright Horizons
- Onsite dining center and game room (yes, there is a Taco Bell inside the building)
- Onsite dry cleaning, laundry services, carwash,
- Onsite gym with fitness classes and personal trainer sessions
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Tuition reimbursement and education benefits
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- Discounts, free food, swag and… honestly, too many good benefits to name
Salary Range: $74,100 to $105,600 annually bonus eligibility equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!
Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.
Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.
Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.
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Salary : $74,100 - $105,600
