Shift Leader (Arizona)

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Taco Bell Franchise: Desert De Oro Foods

Company Summary

Who is Desert De Oro Foods?

DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the recognition that DDOs award winning management team receives. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals.

Our Motto:

BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE. ETHICAL...PASSIONATE...COMMITTED

What is Live Mas?

Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Mas! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.

Job Role:

Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day-to-day functioning requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times. The pay scale for this position is $16.50-$19.00 per hour.

Responsibilities and Accountability:

Ensure consistent customer satisfaction:

• Execute the Own your Shift responsibilities under people, customer, and service are completed
• Ensure that all Team Members complete their Own Your Zone tasks for their assigned position(s)
• Ensure that employees are clean and neat in appearance
• Personally demonstrate that customer needs are the highest priority
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly while maintaining positive customer relations
• Greets customers with a smile, is polite and pleasant when speaking with customers
• Works with management and fellow employees to serve customers with a sense of urgency
• Cooperation with peers, working with fellow employees as part of a team, helping others when they need a hand
• Demonstrates a positive and enthusiastic attitude with co-workers

Attendance:

• Understands posted work schedule and reports to work as scheduled, on time, in uniform, and ready to begin tasks.
• Provides appropriate notice when unable to be at work.
• Understands and uses approved time-keeping system, including accurately recording all hours worked.

Initiative and Energy:

• Takes action without being told, goes beyond what is simply required, and maintains a high activity level

Developing people:

• Provide regular feedback to the RGM on the performance of Team Members
• Provide ongoing constructive and complimentary feedback to Team Members
• Actively participate in the training of Team Members
• Handle conflicts constructively and work with RGM to achieve resolution

Act Like an Owner

• Assist Profit & Loss management by following cash control/security procedures, maintaining inventory, and managing labor
• Oversee proper product preparation, rotation, portioning, cooking, and holding times
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times

Minimum Requirements

Job Requirements and Essential Functions:

• Must be at least 18 years old
• Must pass a background check criteria
• Must have reliable transportation
• Able to do basic business math
• Able to stock shelves and coolers
• Able to clean the parking lot and surrounding grounds
• Able to sweep and mop floors
• Able to lift, carry out trash containers, and place in an outside bin
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

This list of job duties and responsibilities are not all inclusive. Employees typically average 30 hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.