What are the responsibilities and job description for the Shift Leader position at Taco Bell?
Company Summary: Who is Taco Bell?
Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.
The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we’re in the business of making tacos, but at heart, we’re a business that’s fueled by the Live Más energy and passion of people serving people.
What is “Live Más”?
Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.
Job Description - About the Job:
Reporting to the Restaurant General Manager, the Shift Leader assists in the management of shifts within their Taco Bell restaurant following the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The Shift Leader will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant.
Responsibilities of the Shift Leader Position:
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
- Ensures a safe working environment by role modeling and requiring safe work behaviors.
- Motivates and trains.
- Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.
- Ensures food quality and 100% customer satisfaction.
- Ensures complete and timely execution of corporate & local marketing plans.
- Champions recognition and motivation efforts
- Provides regular feedback to the team and RGM.
Minimum Requirements: Is This You?
- Must be at least 18 years of age.
- Supervisory experience in the Quick Service Restaurant industry or retail environment
- Attendance and Punctuality a must
- Basic business math skills
- Good oral/written communication skills
- Basic personal computer literacy
- Enthusiasm and willing to learn.
- Team player
- Commitment to customer satisfactionWhy Taco Bell?
- Have a strong work ethic
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with Más!
- We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music
- We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
- We foster a culture of authenticity and believe all people can make a difference
