Do you thrive in working with electronic content management? How about working for a dynamic, highly functioning team? We invite you to apply for our IT Analyst III - Enterprise Content Management System Administrator position! This is a Regular (1.0) FTE in the Information Technology Program within our Administrative Services Division.
The Enterprise Content Management System Administrator's primary focus will be with the Departments Laserfiche content management and workflow system. This position serves to maintain, innovate, evaluate, design, manage and implement business systems, databases, software and methodologies to enable excellence in the Tacoma Pierce County Health Department. Under technical direction from engineering staff, the focus will be providing advanced problem resolutions, administration and project implementation support.
- Anticipated Start Date 1 / 2025
- 1st Review Date of 11 / 17 / 2024
Some of what you'll do :
Perform complex computer system programming, application analysis, development, network administration, data modeling, and database administration activities to maintain the Department's information system.Define, develop and analyze data systems.Install, test and operationalize basic technology infrastructure and systems utilizing knowledge of how infrastructure and systems interface within the network.Create Windows database system and program utilities to run as multi-user applications on the network.Analyze and modify existing data systems to develop applications, which add functionality to software.Utilize Department's systems to generate large-scale reports.Assist in the support of the Windows server environments, network performance and integrity of the infrastructure.Assist in troubleshooting and maintenance of the LAN, WAN, intranet, back-ups, disaster recovery and other assigned network related hardware and software.Assist in the support of networked routers, access services, cabling and other assigned network related hardware and software.Assist in support of the internal and external email systems.Assist with maintenance of client desktops and respond to assigned help desk requests.Develop stand-alone applications for various program activities.Build data systems, which permit the Department to transmit sensitive and confidential data.Determine system specifications, record layouts and develop procedures to process information, and test multiple approaches to the internal structure of programs to ensure qualitative measures involved in system analysis are properly addressed.Use programming languages to program software from detailed specifications.Utilize knowledge of network operations to address software application, and infrastructure issues.Maintain records and documentation of software designs, system applications, and network infrastructure.Administrative Services :
Prioritize and address multiple system analysis projects which are of substantial importance to management or the operation of the department's network and systems.Assist in the selection of software, system design, and hardware decisions related to the wide area network as needed.Conduct investigations and studies to secure data upon which important policy and procedure determinations are based. Review, interpret, and provide input into the development of policies and procedures that affect systems and programs.Lead and coordinate projects, and assist users and IT staff in project planning, implementation, systems configuration, and product purchasing.Coordinate and collaborate with management, users, vendors, contractors and IT staff to analyze, procure, implement, support and maintain various applications issues and / or software systems and assist users in meeting technological needs.Oversee vendors and contractors.Respond to and provide technical expertise to staff; educate users on system / software capabilities.Research and / or troubleshoot system issues.Analyze program needs to provide costing data.Convey highly technical data in layman's terms to users.Consult with senior information system staff to establish and maintain security procedures around sensitive and confidential applications.The work you do might require you to participate in the Title XIX Medicaid Claiming Program.Perform related work as assigned.Knowledge and Skills :
Knowledge of computer technology principles, their application and troubleshooting techniques.Knowledge of specialized technologies, such as applications, tools, systems or databases.Knowledge of data and system security, back-up, disaster recovery and related processes.Maintains functional business knowledge and applies it appropriately and proactively; maintain working knowledge of industry and keeps current on technological advances.Plans, designs, develops and implements major systems or services.Identifies and analyzes problems, weighing the relevance and accuracy of information; generates and evaluates alternative solutions before making a recommendation; develops and considers alternatives to conventional approaches. Encourages the generation and adoption of new ideas to improve existing programs and processes.Makes educated, effective and timely decisions, even when limited information is available; perceives the impact and implications of those decisions.Recommends process, systems or procedural changes; consistently reassesses processes in order to assure quality standards are met; establishes and sustains the highest standards of quality; inspires and motivates others to meet those standards.Influences operational changes and / or policies; persuades others and builds consensus through a process of give and take; gains cooperation from others to obtain information and accomplish goals.Promotes proactive and cooperative team relationships.Is able to identify and help resolve conflicts and ambiguities within team; inspires and fosters team commitment, spirit, pride and trust; facilitates cooperation and engages team members in accomplishing goals; adapts leadership style to meet the needs of team members.Interacts effectively with customers and management to understand their needs, establish program objectives and recommend solutions; establishes and maintains effective working relationships with a diverse population.Trains and assists less experienced employees in proper methods and procedures; recognized as subject matter expert in applications, systems, and technologies development.Is open to change, adapts to shifting circumstances or unexpected obstacles.Deals effectively with pressure; commits to implementing change, despite challenges, and recovers quickly from setbacks; recognizes effects of cumulative stress in self and others.Manages time and promotes efficiency in the completion of work activities and assists with employee efforts to prioritize tasks during heavy work periods.Plans the work realistically; organizes and monitors resources to deliver the product or services.Defines project tasks and may lead team in project execution; engages in cross-divisional activities.Takes steps to prevent workplace confrontations; manages and resolves disagreement in a constructive manner that minimizes negative impact.Solves highly complex problems; applies strong analytical and problem-solving skills.Exercises full use and application of standard principles, theories and concepts related to technical discipline.Knowledgeable about Departments operations and practices; utilizes a comprehensive knowledge and awareness of how they relate to IT business operations and systems management.Demonstrates strong oral and written communication skills; communicates clearly and convincingly with peers, groups, contractors and higher-level personnel; listens effectively; clarifies information as needed.Prepares and presents technical and business reports and documentation and trainings; skill in conveying technical information to non-technical users.Ability to successfully pass a background investigation.Possession of valid Washington State Driver's License and acceptable driver's abstract.Job Specific Technical Skills :
Perform high level system analysis and programming and basic support of technology infrastructure.Use of design methods, concepts, tools and software for supporting systems and programs with special programming and system analysis needs.Using advanced diagnostic troubleshooting tools and ability to analyze and resolve complex problems.Ability to detect, diagnose and correct the source of errors in logs.Expertise in hardware and software applications, network configuration, system administration, database development and administration, network administration, data and network security, programming, design, and system analysis and integration.Ability to write programs for new applications; modify existing programs to fit user needs.Use of industry current and relevant computer programming languages.Compiling, analyzing and assimilating data to ensure system integrity.Ability to implement vendor supplied software applications and prepare specifications for staff.Minimum Qualifications :
Bachelor's degree in Computer Science or related field; And three years of information systems experience involving software systems design and development, programming, system administration and analysis within a network environment; Or the equivalent combination of education and experience. Previous experience leading IT system projects and / or systems design desired.
Equivalencies include :
Master's degree and 1 year of relevant experienceAssociate's degree and 5 years of relevant experienceLess than an Associate's degree and 7 years of experienceDesirable :
Highly desired to have multiple years of Enterprise Content Management Systems experience with expertise in Laserfiche.Current and relevant technology certification MCSE, SQL or other programming languages.Work Setting :
Work is performed almost exclusively indoors in an office environment. Exposure to hazards is limited to those commonly found in government office environments.The potential for dealing with dissatisfied or angry customers exists, requiring skills in conflict resolution.Your office will be set up to provide personal safety, including social distancing, screening, sanitation, disinfection, and masks.Physical Demands :
Work involves special physical demands such as lifting and carrying 25 - 50 lbs. Ability to lift and transport computer and network equipment.Tools and Equipment :
Duties require the use of standard office furniture and equipment (e.g. desk, filing cabinet, computer, printer, telephone, fax machine, copy machine, etc).Use of industry current and relevant infrastructure tools and services.Travel :
Driving a vehicle requiring a license.Some travel is required, and is typically local or regional, to meet with clients, conduct business, or attend or provide training.Emergencies :
When public health responds to an emergency you may be assigned duties that are outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
Click Here for more details on reasonable accommodations, safety, risk management and more.
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