What are the responsibilities and job description for the Technical Support Specialist position at Tact, L3C dba Mogli Technologies?
A company is looking for a Technical Support Specialist to provide first-line technical support for clients using their SMS and WhatsApp application.Key ResponsibilitiesProvide first-line technical support via various communication channels to ensure client successTroubleshoot complex issues and collaborate with senior team members to diagnose and resolve problemsMaintain accurate client information and contribute to the internal knowledge base and support communityRequired Qualifications2 years of experience in a software support role, with expertise in Salesforce as a power user or administratorProven ability to manage multiple priorities and communicate effectively in a remote work settingStrong analytical and troubleshooting skillsAbility to adapt to rapidly changing environments and client requirementsFluency in foreign languages and / or experience in the nonprofit or international development sector is a plus