What are the responsibilities and job description for the Information Technology Specialist position at TAD PGS, Inc.?
We have an outstanding career opportunity for an IT Specialist to join a leading Company located in the Huntsville, AL surrounding area.
The IT Specialist II is a member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.
Responsibilities:
- Customer Service: Providing positive user experience by being patient, empathetic, and helpful.
- Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance.
- Troubleshooting Technical Issues: Diagnosing and resolving basic technical problems, such as software glitches, connectivity issues, and hardware malfunctions.
- User Account Management: Managing user accounts, including creating accounts, assigning permissions, and resetting passwords.
- Software Installation and Configuration: Assisting with installing and setting up software applications.
- Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary.
- Providing Step-by-Step Guidance: Clear instructions are offered to help users resolve their issues independently.
Basic Hiring Criteria:
- High school diploma or equivalent.
- Minimum 3-5 years of hands-on experience.
- Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.).
- Proven interest in and enthusiasm for technology; willingness to learn and grow in the field.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users.
- Ability to work both independently and collaboratively within a team environment.
- Familiarity with Windows and/or macOS operating systems; knowledge of Microsoft 365 products and services is a plus.
- Basic understanding of networking concepts and protocols.
- Solid grasp of systematic troubleshooting.
- Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.
