What are the responsibilities and job description for the IT Specialist position at TAD PGS, Inc?
We have an outstanding career opportunity for an IT Specialist to join a leading Company located in the Huntsville, AL surrounding area.The IT Specialist II is a member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.Responsibilities : Customer Service : Providing positive user experience by being patient, empathetic, and helpful.Responding to Customer Queries : Handling inquiries via phone, email, or tickets to provide immediate assistance.Troubleshooting Technical Issues : Diagnosing and resolving basic technical problems, such as software glitches, connectivity issues, and hardware malfunctions.User Account Management : Managing user accounts, including creating accounts, assigning permissions, and resetting passwords.Software Installation and Configuration : Assisting with installing and setting up software applications.Logging and Escalating Issues : Documenting issues and escalating more complex problems to higher-level support tiers when necessary.Providing Step-by-Step Guidance : Clear instructions are offered to help users resolve their issues independently.Basic Hiring Criteria : High school diploma or equivalent.Minimum 3-5 years of hands-on experience.Any relevant certifications are a plus (, CompTIA, Google, AWS, Microsoft, etc.).Proven interest in and enthusiasm for technology; willingness to learn and grow in the field.Strong problem-solving skills and attention to detail.Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users.Ability to work both independently and collaboratively within a team environment.Familiarity with Windows and / or macOS operating systems; knowledge of Microsoft 365 products and services is a plus.Basic understanding of networking concepts and protocols.Solid grasp of systematic troubleshooting.Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit : / / The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable : -The California Fair Chance Act-Los Angeles City Fair Chance Ordinance-Los Angeles County Fair Chance Ordinance for Employers-San Francisco Fair Chance Ordinance
