What are the responsibilities and job description for the Senior Service Desk Support position at TAD PGS, Inc?
We have an outstanding career opportunity for a Senior Service Desk Support to join a leading Company located in the Huntsville, AL surrounding area.
- US Citizenship is required.
- Candidate must possess an active Top Secret Security Clearance.
- Job Responsibilities : Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. These personnel serve as the first point of contact or troubleshooting hardware / software PC and printer problems.Basic Hiring Criteria : Bachelor's degree or equivalent experience (1 year of education = 1.5 years of experience).Certifications in lieu of degree include but not limited to : CompTIA A , CompTIA Network , CompTIA Security , Azure Fundamentals, AWS Cloud Practitioner. Experience with Microsoft Infrastructure, virtualization, Atlassian, and Ivanti preferred.Minimum of 8 years' experience recommended. In the absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.Familiarity with the use of software to track issues and customer interactions. Experience in-depth problem-solving solutions.VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit : / / The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable : -The California Fair Chance Act-Los Angeles City Fair Chance Ordinance-Los Angeles County Fair Chance Ordinance for Employers-San Francisco Fair Chance Ordinance
