What are the responsibilities and job description for the Technical Specialist position at TAD PGS, Inc.?
We have an outstanding Contract to Hire position for an IT Specialist to join a leading Company located in the Birmingham, AL surrounding area.
The IT Specialist I is a junior member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.
Job Responsibilities :
- Customer Service : Providing positive user experience by being patient, empathetic, and helpful.
- Responding to Customer Queries : Handling inquiries via phone, email, or tickets to provide immediate assistance.
- Troubleshooting Technical Issues : Diagnosing and resolving basic technical problems, such as software glitches, connectivity issues, and hardware malfunctions.
- User Account Management : Managing user accounts, including creating accounts, assigning permissions, and resetting passwords.
- Software Installation and Configuration : Assisting with installing and setting up software applications.
- Logging and Escalating Issues : Documenting issues and escalating more complex problems to higher-level support tiers when necessary.
- Providing Step-by-Step Guidance : Clear instructions are offered to help users resolve their issues independently.
Basic Hiring Criteria :
