What are the responsibilities and job description for the Boutique Manager - Ala Moana position at TAG Heuer?
A TAG HEUER BOUTIQUE MANAGER IS…
…A PERFORMANCE-DRIVEN SALES EXPERT
PROFILE REQUIRED
Equal Employment Opportunity
Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.
…A PERFORMANCE-DRIVEN SALES EXPERT
- Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
- Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
- Stays updated on the watch industry and local market competitive environment
- Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
- Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
- Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
- Identifies and hires new team members
- Ensures an outstanding service is offered to all visitors in store
- Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
- Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
- Proactively networks and connects with local people of influence
- Leads the team to develop long-term relationships with clients
- Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…)
- Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
- Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI
- Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.
- Ensures compliance with internal control policy
- Supervises the store expenses and maintenance
PROFILE REQUIRED
- Management experience in a luxury retail environment
- Creative business driver, results-oriented
- Excellent interpersonal, communication and presentation skills
- Inspirational leader, able to coach and develop a high-performing team
- Client-centric mindset, focused on recruiting new clients and growing the active client base
- Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs
Equal Employment Opportunity
Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.
