Clinical Application Analyst

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our team as a Clinical Application Analyst.

The Clinical Application Analyst will provide technical and functional support for clinical applications, ensuring smooth operations, troubleshooting issues, and collaborating with users and stakeholders to improve application performance and efficiency. This role requires strong problem-solving skills, the ability to work with cross-functional teams, and a deep understanding of both technical and business requirements.

Key Responsibilities:

• Application Support and Maintenance:
• Provide day-to-day support for clinical applications, ensuring they are running smoothly and efficiently.
• Monitor application performance and troubleshoot issues as they arise, escalating as needed.
• Work with software vendors for problem resolution and updates.
• Assist in the installation, configuration, and upgrades of applications.
• Ensure application security, user access management, and data integrity.
• Train users on how to utilize applications and address their technical queries.
• Develop and maintain user documentation, including manuals and how-to guides.
• Serve as a liaison between IT and business units to address application-related issues.
• Collaborate with project teams in the deployment of new applications or updates.
• Gather and document business requirements to translate them into technical solutions.
• Test and validate new software features, updates, and fixes.
• Participate in the implementation and integration of new applications or tools within the business environment.
• Identify and recommend system enhancements to improve operational efficiency.
• Analyze workflows and business processes to better align technology solutions.
• Conduct regular audits to ensure applications meet business requirements and compliance standards.
• Collaborate with IT and cross-functional teams to resolve application-related issues.
• Communicate application performance updates and challenges to stakeholders.
• Assist in managing relationships with external vendors and third-party application providers.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in application support, analysis, or a similar role.
• Familiarity with databases, software development life cycles (SDLC), and business process analysis.
• Strong knowledge of clinical applications or healthcare IT systems (e.g. Epic, Cerner, etc)
• Experience with troubleshooting tools, SQL, and scripting languages.
• Excellent communication skills, with the ability to work effectively with both technical and non-technical teams.
• Strong analytical and problem-solving abilities.
• Experience with project management or working in Agile/Scrum environments is a plus.
• Strong technical aptitude with a focus on application functionality and troubleshooting.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong interpersonal skills to work collaboratively across departments.
• Attention to detail and strong organizational skills.

• Annual pay range: $75,000-90,000
• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
• This role is onsite 4 days/week in our Chicago office