What are the responsibilities and job description for the Strategic Account Manager position at TAG Video Systems?
Strategic Account Manager
About us:
TAG Video Systems specializes in innovative Realtime probing, monitoring & visualization software solutions for the media and entertainment industry. TAG’s Realtime Media Platform supports over 250,000 monitoring points globally across the four primary broadcasting applications - Live Production, Playout/Master Control, Distribution, and OTT.
Broadcast Media technology is a challenging field, and the TAG platform sets the bar for both competitors and clients. We offer a unique innovative platform to monitor content quality for the largest companies in the market today. Disney, Amazon, Sky, NBC, ABC, CBS and the BBC just to name a few. Like our product, TAG is a fast growing, dynamic, company. We pride ourselves in our innovation, reliability, transparency, and world class service we give our clients. Everyone at TAG is a “Swiss Army Knife” and a team player, each contributing to the company's success with our famous “Zer0 Friction” culture and approach. This is what makes us who we are.
About the Role
We are seeking a results-driven strategic accounts manager to manage our key account portfolios. You will be developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs.
To ensure success as a strategic accounts manager, you should possess extensive sales experience in a related industry and the ability to generate business leads. An outstanding strategic accounts manager will be someone whose customer-oriented approach and sales expertise result in increased profitability.
STRATEGIC ACCOUNTS MANAGER RESPONSIBILITIES:
- Maintaining assigned key accounts and providing ongoing client support.
- Developing and implementing client relationship management strategies.
- Communicating with key clients to monitor client expectations and satisfaction.
- Identifying new business leads and contacting prospective key clients to promote products and services.
- Establishing efficient communication channels and liaising between key clients and internal departments.
- Recommending and implementing improvements to the management of key client relationships.
- Handling client queries and finding innovative solutions for complex problems.
- Monitoring sales performance metrics and facilitating timely interventions.
STRATEGIC ACCOUNTS MANAGER REQUIREMENTS:
- Bachelor's degree in business management, marketing, or a related field.
- A minimum of 10 years' experience as a strategic accounts manager, or similar.
- Proficiency in CRM software, such as Salesforce and HubSpot.
- Extensive experience in B2B sales in a related industry.
- In-depth knowledge of client relationship management strategies.
- Superb interpersonal, communication, and collaboration skills.
- Great problem-solving and analytical abilities.
- Excellent organizational and time management skills.