Corporate Operations Manager

Division: Corporate

Job type: Corporate Operations Manager

Location: New York City, New York

At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.

It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What

Role

As a Corporate Operations Manager you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

• With support and advice from other colleagues e.g. HR, Finance and US Management Team, responsible for managing the full range of people issues for those in assigned team.
• The people issues include, but are not limited to:
• Recruitment and selection
• Onboarding and induction
• Performance management, including confirmation of position meetings and reviews, objective setting, appraisal, performance improvement, identifying outstanding performers, managing underperforming employees
• Managing the attainment and maintenance of high standards of work
• Recommendations for salary reviews, bonusus and promotions
• Professional and personal development, including identifying specific training needs and sourcing learning interventions to close the gaps
• Continuous improvement in motivation and levels of employee engagement
• Managing leavers to maintain high levels of service delivery to internal and external customers
• Timely and accurate record keeping on all people issues
• Ensure all team members develop and maintain beneficial working relationships with key suppliers and clients, ensure individual client or supplier programs and commercial agreements are supported and adhered to. Participate in office-based and off-site client or supplier meetings including presentations, networking events, site visits and functions, with any related activities carried out and followed up as necessary
• Build positive team environment by ensuring fair distribution of workloads within the team and managing all employees to effectively fulfil their job roles
• Proactively seek ways to improve functionality of assigned team within Corporate department and suggest ideas for improved practices companywide
• Work with Corporate Senior Management to implement and monitor company and departmental objectives and strategy
• Lead by example by showing professionalism at all times and promoting positive working relationships with all levels of employees across the Corporate team and other TAG groups and departments
• Monitor bookings and ensure all team members are utilizing all TAG systems to the full potential
• Bring to the immediate attention of Operations Director, any areas of concern or potential problems and ensure departmental compliance to all divisional and Group policy, procedures and practices
• Focus on increasing profit margins for the assigned territory
• Work closely with Corporate Supervisors to ensure the maximum productivity levels and adherence to TAG policies and procedures
• Adhere to PCI regulations in accordance with Company policy
• Manage key client accounts, when necessary
  

The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Corporate Operations Manager there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

• BS or BA degree in Business Management/Administration or related field or equivalent combination of education and directly related experience (Preferred)
• 5 years of relevant experience within a travel agency (Required)
• 2 years of experience in a management capacity (5 years preferred) (Required)
• Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues (Required)
• GDS experience (Galileo preferred) (Preferred)
• Versed in booking flights, hotels and good understanding of published airfares (Preferred)
• Experience handling VIP clients and/or group travel (Preferred)
• Ability to problem solve unconventional and common issues and to promote and enforce safe work practices
• Ability to delegate and make effective decisions at the right time
• Excellent listening and communication skills
• Leadership and conflict resolution skills with desire to lead by example
• Strong knowledge of Microsoft Suite
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Knowledge of labor laws and ability to recognize applicability of the laws in day-to-day management of the team
• Excellent project management, organizational and time-management skills and attention to detail
• Emotional intelligence and resilience
• Ability to visualize organizational strategy and set clear attainable goals for the team
• Excellent customer service and negotiation skills
• Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue
• Proactive and self-starter
  
  

The Where and When

This is a full-time role (40 hours per week) based in our New York City office. This position is required to report into the office 5 days a week. We ask that only applicants willing to work out of the office apply!

You will report into the Team Lead, who is based in Los Angeles. There are other regional teams based in APAC, UK and the US that you may work closely with, too.

The Important Bit

About

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:

• Competitive salary DOE
• Wellness/EAP program
• Employee discounts
  
  

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to HRUS@tag-group.com.

And before you press send, please make sure you’re eligible to work in the USA!