Claims and Incident Investigator

Join Our Team as a Claims and Incident Investigator!

Are you detail-oriented with a passion for problem-solving and customer service?

The Claims and Incident Investigator plays a crucial role in our operations by investigating claims, determining liability, and ensuring fair resolutions for our customers. This position is ideal for someone who thrives on analyzing details, de-escalating situations, and working with internal teams to provide top-tier customer service.

At Tagg-N-Go, we’re more than just a car wash—we’re a company that values service, integrity, and growth. If you’re ready to put your investigative skills to work and make a real impact, we’d love to have you on our team!

Why You’ll Love It Here:

• An Investigative Role with Impact: Play a key role in resolving customer concerns, ensuring fair outcomes, and enhancing risk management.
• We Offer a Competitive Hourly Rate: Starting at $20-$27 per hour, with potential for higher compensation based on experience and qualification.
• Growth Opportunities: Take advantage of leadership development, career advancement, and skill-building programs.
• Comprehensive Benefits: Paid Time Off (PTO), Health Insurance, Employee Assistance Program (EAP), Dental, Vision, Health Savings Account (HSA), Matching 401(k), Free Car Wash Pass for two household vehicles, and Tuition Reimbursement after just 6 months.

What You’ll Do:

Claims Investigation & Resolution:

• Investigate vehicle damage claims using security footage, employee statements, and customer reports.
• Assess damages for coverage eligibility and determine liability based on company policies.
• Document claims timely and accurately, maintaining detailed records of incidents and resolutions.

Customer Interaction & Support:

• Communicate with customers to gather details, address concerns, and provide a seamless claims experience.
• Prioritize customer experience by listening to concerns, de-escalating situations, and maintaining professionalism.

Repair & Risk Management:

• Order replacement parts or coordinate repairs with body shops when necessary.
• Collaborate with internal teams to process claims efficiently and improve risk management operations.

Technology & Analysis:

• Utilize security cameras and claims software to analyze incidents and support investigations.
• Participate in special projects to enhance claims processes and customer satisfaction.

Required Qualifications:

• 3-5 years of customer service experience OR 1-2 years in claims handling or risk management preferred.
• Previous experience in automotive services, retail, or safety/compliance-related roles is a plus.
• Strong computer skills and ability to learn new systems quickly.
• Excellent verbal and written communication skills.
• High attention to detail for accurate claim reviews and documentation.
• Ability to de-escalate customer concerns and handle sensitive situations with professionalism.
• General understanding of car maintenance or a willingness to learn.

Position Details:

• Full-Time, Non-Exempt
• In-office position
• Comfortable with occasional on-site work and standing for long periods.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Specific vision abilities required, including close vision.
• Availability for Saturday shifts as part of the regular schedule.

Ready to Join Us?

Apply now and be part of a team where your skills make a real difference. With a supportive team, exciting challenges, and growth opportunities, Tagg-N-Go Car Wash is the place to take your career to the next level!