What are the responsibilities and job description for the Claims and Incident Manager position at Tagg N Go Car Wash?

Join Our Team as a Claims and Incident Manager!

At Tagg-N-Go, we believe in more than just resolving claims-we're here to lead with integrity, drive success, and create a seamless customer experience. As a Claims and Incident Manager , you'll take ownership of our claims investigation process, mentor a team of investigators, and ensure fair, efficient, and customer-focused resolutions.

This is a leadership role designed for a proactive problem-solver who thrives in fast-paced environments, makes data-driven decisions, and is passionate about risk management. If you're ready to elevate claims handling, minimize risk, and lead a team to excellence, we want to hear from you!

We offer a competitive salary starting at $55,000 per year, with the potential for higher compensation based on experience and qualifications.

Requirements

Why You'll Love It Here :

A Supportive Leadership Team : Work alongside passionate leaders who believe in your success and development.
Real Growth Opportunities : With leadership training and career advancement, we're committed to your growth.
Competitive Pay & Perks : Earn an attractive salary with amazing benefits like a free car wash pass and PTO.
Comprehensive Benefits : Health, dental, vision, HSA, 401k, and tuition reimbursement after just 6 months.

What You'll Do :

Lead & Develop a Team

Manage and mentor a team of Claims and Incident Investigators.

Oversee investigations to ensure consistency, accuracy, and compliance.

Develop and refine policies, procedures, and best practices to improve efficiency.

Train and equip team members in claims investigation, risk assessment, and customer communication.

Investigate & Resolve Claims

Handle all types of claims and serve as the escalation point for complex cases, determining liability and making final decisions.

Analyze claims data to identify trends and recommend proactive solutions.

Work with HR, site managers, and internal departments to address safety concerns and minimize operational risks.

Customer & Vendor Relations

Resolve high-level disputes while maintaining customer trust and company policies.

Manage relationships with insurance providers, legal teams, and body shops.

Communicate with customers and stakeholders throughout the claims process to ensure transparency and fairness.

Compliance & Reporting

Maintain accurate documentation and records of all claims, decisions, and communications.

Monitor key performance metrics and provide insights for continuous improvement.

Ensure compliance with company policies, industry regulations, and best practices.

What Makes You a Great Fit :

5 years of customer service experience in a fast-paced environment.

2-5 years of experience in claims handling, risk management, or a related field.

Previous leadership or management experience with a proven track record of coaching and team development.

Strong problem-solving and decision-making skills with experience in dispute resolution and risk assessment.

Expert-level knowledge of claims investigation, liability assessment, and risk management.

Excellent communication skills, with the ability to de-escalate customer concerns effectively.

Proficiency in claims processing software, security camera systems, and reporting tools.

High attention to detail with the ability to develop and implement process improvements.

Bonus Points If You :

Have experience working with insurance providers or legal teams.

Are passionate about improving processes and reducing risks.

Enjoy working in a dynamic, fast-paced environment.

Ready to Lead and Make an Impact?

If you're looking for a leadership role where you can drive change, optimize claims handling, and create a seamless customer experience, this is the opportunity for you.

Apply today and be a part of a company where your expertise will make a difference!

Salary Description

Starting Salary at $55,000

Salary : $55,000

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