Customer Experience Manager

Location: St. George Support Office
Type: Full-Time, In-Office

A strategic leader with a passion for customer success, tech, and team leadership? We’ve got a seat at the table just for you.

Tagg-N-Go is growing fast. And with growth comes big ideas, big projects, and the need for a sharp, strategic leader to drive our Operations Support function to the next level. If you thrive at the intersection of technology, customer experience, and project leadership, this is your chance to build something incredible.

This is a new position, which means you’ll have the opportunity to shape it, define it, and own it. We’re looking for someone who can balance strategy with action, lead a team to success, and turn data and technology into powerful tools that enhance the customer experience.

If you’ve got a strong track record of leading teams, implementing smart solutions, and making things happen, keep reading.

What You’ll Be Responsible For

• Lead Operations Support – Oversee technology & systems, customer service, fleet administration, and customer incident resolution with a strategic mindset.
• Process & Efficiency Champion – Identify gaps, bottlenecks, and opportunities to streamline workflows across the operations support function. Implement solutions that increase team efficiency, improve response times, and elevate the overall customer experience.
• Technology & Systems Strategy – Oversee and optimize the critical systems and platforms that support our operations and customer experience. Lead the implementation of new technologies, ensure seamless transitions between systems, and continuously evaluate emerging solutions that enhance efficiency, security, and service excellence.
• Customer Experience Leadership – Work with customer service and incident teams to ensure seamless, top-tier service. If something needs escalation, you’ll step in and handle it.
• Customer Retention Strategy – Own and refine the strategy around keeping our customers happy and coming back. Leverage tools like our retention platform (e.g., Rinsed), cancellation insights, and behavioral data to improve loyalty, reduce churn, and build long-term value.
• Project Management Powerhouse – Take charge of major initiatives like our acquisitions, Point of Sale development and implementation, ensuring projects stay on track, on time, and on point.
• Data-Driven Decision Making – Track customer trends, complaints, cancellations, and promotions, then translate that data into action that improves operations.
• Hands-On Leadership – Lead the full Operations Support function, including Customer Service, Incident Management, Fleet Administration, and Support. While your role is big-picture strategy, you’re also the kind of leader who jumps in when needed to support the team.
• Growth & Expansion Partner – As we continue acquiring and expanding, you’ll be on the front lines, helping ensure smooth transitions and strong operational alignment.

What We’re Looking For

• 10 years of experience in operations, customer experience, or a related field, with a strong focus on process improvement and strategic problem-solving.
• 10 years of experience managing and leading teams to success. You’ve built, coached, and developed high-performing teams, and you know what it takes to keep them engaged and thriving.
• Customer-First & Retention-Minded –You understand that customer experience and retention go hand-in-hand. You’ve implemented strategies that reduce churn, build loyalty, and drive long-term value.
• Tech-Savvy & Future-Focused – You don’t need to be an IT guru, but you do need to understand tech, see its potential, and leverage it to drive efficiencies.
• Project Management Expertise – You’ve owned big projects before, and you know how to see them through from idea to implementation.
• Data-Driven & Insightful – You don’t just pull reports, you find the story in the data and use it to make smart decisions.
• Adaptable & Problem-Solving Oriented – You don’t wait for someone else to figure it out, you find solutions, anticipate needs, and drive change.
• Confident Communicator & Influencer – You can lead conversations, rally teams, and gain buy-in on strategic initiatives.
• The ideal team player knows how to illustrate wins, communicate impact, and show what they bring to the table.

Why Tagg-N-Go?

A brand-new role with room to make an impact – You’re not filling someone else’s shoes; you’re designing them.
A high-growth, high-energy company – We move fast, innovate constantly, and love what we do.
A leadership position that blends strategy & action – You’ll be a key player in shaping our future while staying close to the action.
A team that values fresh ideas and smart solutions – We’re not interested in doing things the way they’ve always been done.

The Fine Print

• This is an in-office role. You’ll work alongside your team every day.
• Reports to: Director of HR and Operations Support
• Compensation: Competitive salary benefits opportunities for growth.

Sound Like You? Let’s Talk!

If you’re a proven leader with a passion for customer success, technology, and strategic problem-solving, we want to hear from you. Apply now, and let’s build something amazing together.