What are the responsibilities and job description for the Customer Service Supervisor position at Tagg-N-Go Car Wash?
Join Our Team as a Customer Service Supervisor!
At Tagg-N-Go Car Wash, we believe in creating exceptional customer experiences while fostering a dynamic and supportive work environment. As our Customer Service Supervisor, you’ll lead service initiatives, manage key business operations, and drive customer satisfaction through innovative strategies. If you’re a proactive leader who thrives on problem-solving and customer engagement, this is the role for you!
Why You’ll Love It Here:
- Lead with Impact – Oversee critical service operations while collaborating with a supportive leadership team that is invested in your success and development.
- Real Growth Opportunities: With leadership training and career advancement, we’re committed to your growth.
- Competitive Pay & Perks: Earn an attractive salary with amazing benefits like a free car wash pass and PTO.
- Comprehensive Benefits: Health, dental, vision, HSA, 401k, and tuition reimbursement after just 6 months.
What You’ll Do:
Enhance Customer Experience & Lead Service Operations
- Manage customer service operations to ensure a seamless, high-quality experience.
- Own complaint resolution and handle escalations with empathy and efficiency.
- Collaborate with Operations, HR, and Marketing to align service strategies with company-wide goals.
Turn Customer Incidents into Opportunities
- Own the customer incident response process from intake to resolution, ensuring every situation is handled with care and professionalism.
- Turn incidents into opportunities by restoring trust, finding the “wow”, and strengthening relationships.
- Partner with site leadership to identify trends and implement preventative solutions.
Drive Key Business Developments & Strategic Initiatives
- Play a vital role in acquisitions, customer engagement improvements, and service integrations across locations.
- Develop & share customer scorecards to track customer experience metrics.
Data-Driven Decision Making & Reporting
- Collect and analyze customer data to refine service strategies.
- Implement tools like Google Review and NPS feedback systems to drive actionable service improvements.
- Establish and track key performance indicators (KPIs) and deliver monthly reports on customer insights.
Cross-Department Collaboration & Leadership
- Work closely with Operations to align customer engagement with business objectives.
- Report directly to the Customer Experience Manager, providing key insights and recommendations.
- Lead and mentor a team, fostering a strong customer-first culture.
What Makes You a Great Fit:
- Proven Leadership – At least 5 years of customer service experience, with prior supervisory or management experience.
- Strategic & Data-Driven Thinking – Strong analytical skills to track trends and implement process improvements.
- Customer Experience Expertise – Experience in defining service goals and driving measurable improvements.
- Tech-Savvy & Adaptable – Proficiency in customer service software, reporting tools, and CRM systems.
- Cross-Functional Collaboration – Ability to work across departments and influence key business decisions.
- Excellent Communication & Problem-Solving Skills – Strong written and verbal communication, with a focus on relationship-building and issue resolution.
Bonus Points If You:
- Love finding ways to make someone’s day brighter.
- Have a self-starter attitude and tackle challenges head-on.
- Are the kind of person others just love being around.
Position Details:
- Full-Time, Exempt
- In-office position - St. George Support Office
- Comfortable with occasional on-site work and standing for long periods.
- Ability to lift, carry, push, or pull up to 25 pounds.
- Specific vision abilities required, including close vision.
- Availability for Saturday shifts as part of the regular schedule.
Ready to Join Us?
Apply now to be part of a growing company where your leadership will make a significant impact. With great pay, opportunities for growth, and a supportive team, Tagg-N-Go Car Wash is the place to elevate your career!
