Office Coordinator/Manager

OFFICE COORDINATOR / MANAGER

About our Company

Tahoe Adventure Company (TAC) is a vibrant and fun workplace for individuals that love the outdoors and enjoy exposing others to the region’s natural beauty.

TAC is about people, and our people are what sets us apart. Since 2003, TAC has led high quality, enlightening adventure activities and rentals with a focus on experiencing the natural beauty of the surrounding mountains, trails and brilliant waters of Lake Tahoe. We offer guided kayaking, paddle boarding, hiking, biking and multisport tours on and around Lake Tahoe, backpacking adventures, team building, outdoor education programs for school age children, corporate events, snowshoeing and beachfront water sport rentals. TAC’s expansive offerings showcase Tahoe’s beauty and rich cultural heritage to travelers of all ages, abilities, and backgrounds.

TAC offers the opportunity to work in a fun, dynamic environment of outdoor enthusiasts. Our work/life balance philosophy allows us to work hard AND play hard. We believe laughter helps get the job done. At TAC, we work as a team supporting each other in our roles. We are stewards of the environment and hire others that want to be a part of that mission.

Job Type

Mid-level Office Coordinator position with the opportunity to grow into a year-round Office Manager role. The position is 5 days a week including weekends. Position runs April 1 – Mid October, with the option to work part or full time over the winter.

Job location

Pioneer Center, Truckee, CA

Job Description

Our office fields all incoming calls and has first contact with our clients. This frontline position is essential to our success. In addition, the coordinator supports and manages all day-to-day operations including phone bookings, online reservations, reservation management, providing guests with all necessary information for an enjoyable experience on tour, staffing guides, supporting staff with necessary information, providing guests with pertinent tour and Tahoe related information. Office Coordinator/ Manager reports to the owners and works closely with all staff. Individuals who succeed in this position possess excellent communication skills, are self-starters, prioritize under pressure, enjoy wearing many hats, are flexible, and have a good sense of humor. A guiding background and the ability to drive trailers is a plus.

Key Responsibilities

· Answering incoming calls – asking questions to learn what a client is looking for so the best experience can be offered

· Replying to client inquiry emails

· Processing online reservations from reservation system and third-party platforms

· Collecting guest information to best support guides for their tour

· Providing guests with all pertinent information for their experience

· Successfully managing tour calendar to maximize resources

· Keep a close eye on weather forecast to successfully execute tours

· Schedule staff thoughtfully

· Make reservations with vendors

· Assist with permit reporting

· Update trip details on booking platforms

· Supporting execution of tours – prep gear, load equipment, logistics projects

· Help plan staff gatherings and enhance company culture

· Cover beach rental shifts if needed

Knowledge, Experience and Character Skillset

· Exceptional customer service and interpersonal skills

· Excellent phone skills

· Efficient written, verbal and listening communication skills

· Attention to detail

· Flexibility

· Focus on customer experience

· Ability to prioritize and multitask under pressure

· Good sense of humor

· Ability to work independently

· Self-starter

· Knowledge and passion for surrounding trails and waters

· Enthusiasm for our environment and conservation

· Proficiency in Microsoft Office (Outlook, Forms, One Drive, Excel, Word) and Google (Google Drive, Google Sheets)

Working Conditions:

This position requires weekends. During high season office hours are 8:30am-5:30pm and being punctual is vital.

Office staff will spend long hours sitting and using office equipment. Owners regularly work on-site with office staff. Tour preparation will require some lifting from time to time. Our office is also our warehouse and is an open layout. There is regular activity to work around. Position requires flexibility with last minute changes and challenges. Daily deadlines can be high stress in high season.

Compensation

Initial contract will be $25-$28/hour plus seasonal bonus based on experience and responsibilities with room to grow with subsequent contracts.

Sick Pay

Up to 40 hours of paid sick leave per year, with accrual beginning after 90 days. Unused sick leave will be paid out at the end of the contract period.

Vacation

At TAC, all staff plans vacation times at the beginning of summer. Schedules are created so that the office and field are always covered. Vacation is unpaid during an initial contract.

401k

Eligible for enrollment in the company’s 401k plan with 3% match starting after 1 year of employment and 1,000 hours worked. Enrollment windows are July 1st & January 1st.

Other Compensation

Position includes tour discounts for friends and family, access to company gear, competitive pay, end of season bonus, company gatherings, and industry discounts.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Application Question(s):

• Applicant is required to live in the Truckee or Tahoe. No out of town applicants unless they have housing.

Work Location: In person

Salary : $25 - $28