What are the responsibilities and job description for the Case Manager position at Tahoe Coalition for the Homeless?
Permanent Housing Case Manager
Job Description | Updated March 2025
Description:Tahoe Coalition for the Homeless (TCH) seeks a Case Manager to provide skilled support to individuals experiencing homelessness, at-risk of experiencing homelessness, and who are previously homeless in their efforts to obtain and maintain permanent housing. TCH follows best practices with a particular emphasis on providing services through the DHCS Community Supports (CS) program. Community Supports are provided to eligible Medi-Cal beneficiaries experiencing homelessness with the goals of improving their health outcomes and decreasing their utilization of high-cost services.
This position is specifically assigned to Permanent Housing programs under HCD Project Homekey Permanent Housing, DHCS Community Supports (CS) program, Housing and Urban Development (HUD) and/or State of California Housing and Community Development (HCD) Rapid Rehousing programs.
Goal: To work as part of a multi-disciplinary team to meet the needs of clients to obtain and sustain permanent housing and wellness Duties include the development of collaborative care management plans with clients, which support client needs in the areas of physical health, mental health, substance use disorders (SUD), community-based long-term services support, oral health, palliative care, social supports, social determinants of health, and individual housing goals.
Specific Duties:
- Provide a variety of office and field Supportive Services to a caseload of individual adult households for both site-based permanent housing and rapid re-housing programs.
- Maintain required records accurately, comprehensively, and in a timely manner, including data entry into the Homeless Management Information System (HMIS) and TCH’s Electronic Health Record (EHR) system.
- Implement client-driven case plans with both short and long-term goals to meet client needs.
- Engage clients in a trusting and supportive treatment partnership, providing emotional support while maintaining professional boundaries.
- Partner with other program staff and community partners to develop and facilitate educational and life skills groups designed to enhance clients’ housing maintenance, explore and resolve self-care issues, and increase clients’ income and skill levels.
- Cultivate a working knowledge of local resources and build relationships with service partners in order to make effective referrals for clients.
- Participate in regular staff meetings and work closely with team members to coordinate client case plans. Provide support to each other as needed and implement activities per the case management plan, including Community Supports through CalAim as well as other community resources available to clients.
- Work with program participants to enhance and improve their activities of daily living (healthy cooking skills, navigating public transit, relationship building, and good neighbor skills).
- Provide clients with connectivity support, including email, phone, and mail services.
- Provide clients with transportation to and from medical and legal appointments and other activities that may enhance or improve daily living.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Requirements:
- Social Work, social sciences, public policy or administration, drug and alcohol counseling, or related fields. Professional experience in the field or a related field and training/education may be considered in lieu of formal education.
- Ability to work independently with little supervision, using professional judgment to make informed decisions in an often stressful/fast paced environment as well as in emergency or crisis situations.
- Excellent interpersonal skills including conflict resolution, listening, and problem-solving skills.
- Strong oral and written communication skills and intermediate knowledge of Microsoft Office/Google Suite.
- Maintain professional working relationships with coworkers, clients, families, community stakeholders, and multidisciplinary providers, grantors, funders, and contractors.
- Effectively interact and provide services to clients, co-workers, and volunteers with diverse ethnic and cultural backgrounds and treat each individual with respect, dignity, and compassion.
- Have an understanding and support of Housing First principles as well as Harm Reduction Theory and practice.
- Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties.
- The employee must be comfortable traveling in outdoor environmental conditions such as rain, snow, sleet, and warm temperatures typical of the South Lake Tahoe Basin.
- Maintain one’s own physical, mental and emotional well-being to maximize the healthy functioning of the program.
- Must maintain a valid Driver’s License and minimum automobile insurance required by the State of California.
- Satisfactory completion of background and reference checks.
- Test negative for TB.
- Provide proof of vaccination for COVID-19.
Hours: Typically, the schedule is 9:00 AM - 5:30 PM, Monday - Friday. Schedule may be subject to change to accommodate programmatic needs. May require some on-call, evening, and weekend hours. Employees may be eligible to work an alternate work schedule if requested.
Rate: The hourly rate range for this position is $22-$27.
Class: The Case Manager position is non-exempt hourly
Reporting: The Case Manager reports to the Program Manager.
Mission:We partner with our community to house, shelter and support our neighbors experiencing or at risk of homelessness to foster their independence.
Vision:Working together to end homelessness in our community.
Values:We cultivate a culture of shared responsibility that recognizes those experiencing homelessness as members of our community. We lead with integrity, show respect, and uphold fairness. We accept people where they are without judgement and treat one another with dignity and respect. We provide opportunities for growth through education and advocacy with passion and perseverance.
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $22 - $27
