Current Department Employees: Assistant Manager Thrift Stores

Bargaining Unit: Non Represented - Supervisor

Rate of Pay: $29.77/hour DOE

Summary

The Assistant Manager of the Hospice Thrift and Gift stores supports the manager and staff to assure that the thrift stores and The Gift Tree are run efficiently and profitably. The Assistant Manager serves as a bridge between the manager and the rest of the team as well as coordinating store resources and operations. The Assistant Manager helps with tracking of financial records, sales goals and all bank transactions. The Assistant Manager is responsible for onboarding staff and for continued training for all employees. In the absence of the manager, the Assistant Manager is responsible for maintaining continuity in store operations.

Essential Duties And Responsibilities

• Operations, Management, Planning
• Works with manager to oversee the Truckee and Incline Thrift locations and The Gift Tree. Serves as Manager on Duty in absence of store manager.
• Responsible for setting and maintaining an accurate and efficient store schedule. Assures that staffing needs are met for the successful operations of the stores.
• Approves all shift exchanges.
• Recruits, trains and schedules volunteers for both thrift stores and assures that volunteers feel appreciated by coordinating occasional small gifts for each volunteer.
• Coordinates and monitors court-ordered community service program.
• Works with manager to develop and maintain community outreach programs.
• Serves as liaison with the hospital to provide thrift support for unhoused neighbors and for the needs of Labor and Delivery.
• Coordinates community outreach events.
• Works with manager and director to make calls regarding store closures due to weather, power outages and any other unforeseen issues.
• Understands staffing needs and makes decision to call off employees or send employees home early if needed.
• Proficient with all aspects of the POS system with ability to address basic problems on site. Works with IT and/or POS provider to address issues that cannot be resolved internally to assure the stores have consistent access to POS system.
• Works with manager to see that supplies levels are adequate, ordering or purchasing supplies as needed. Researches new supplies as necessary.
• Assists manager with inventory at The Gift Tree including purchasing, pricing and reconciliation of inventory.
• Regularly monitors the safe arranging bank change runs as necessary, monitoring the safe to assure that it balances and all safe procedures are being followed.
• Reviews End of Month reports generated by supervisor and resolves out of balance issues in collaboration with the manager.
• The assistant manager helps the manager set realistic sales budgets for the following year by gathering current sales and business trends.
• Watches store inventory levels to see that there is adequate inventory on the floor to meet sales goals and that the inventory reflects current sales trends. Directs supervisors and senior associates to necessary floor changes.
• Works with supervisor to schedule floor moves, directing supervisor on best use of space.
• Works with the manager to fill staff openings.
• Promotes staff openings. Works with HR to see that positions get promoted outside of the store. Uses signage to promote open positions within the store. Works with store team to see that they make customers aware of all staff openings. Creates incentives as needed to encourage staff to promote positions.
• Onboards new hires ensuring they are welcomed into the team and have a clear understanding of their role and responsibilities within the team.
• Works with manager to develop and implement a consistent and thorough training program for new and current employees.
• Guides and directs new employees throughout the training program.
• Encourages employees to grow in their respective position by scheduling regular training exercises to increase job knowledge.
• Fosters a positive work environment by promoting teamwork, collaboration, and open communication.
• Works with manager to assure employees feel appreciated.
• Resolves issues within the team as needed: addresses conflicts, manages workloads, and ensures that team has clarity on goals and directives.
• Handles customer concerns and complaints, representing the store and hospital in a courteous and professional manner. Refers difficult customers to the manager.
• Articulates the special mission of Tahoe Forest Hospice and the Hospice Thrift Stores in a manner that promotes understanding, utilization, patronage and support of both entities.
• Behaves in a manner consistent with the ethical and moral values of TFHD.
• Demonstrates effective organizational skills.
• Assures compliance with regulatory requirements as they apply to the Thrift Stores business.
• Complies with System policies and procedures.
• Other duties as assigned.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

Carries out supervisory responsibility in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.

Minimum Education/Experience

Associate's Degree or 3 or more years relevant experience

Required Licenses/Certifications

Valid Driver's License in good standing

• Upon hire
  
  

Other Experience/Qualifications

Required:

• Must be willing and able to drive in inclement weather