GUEST EXPERIENCE AND CONCIERGE SPECIALIST

Job Summary: The Guest Experience and Concierge Specialist is responsible for delivering exceptional service to Members and Guests of Tahoe Mountain Club. This role requires a hands-on approach to daily operations, ensuring member satisfaction, adherence to Club standards, and compliance with safety regulations. The Specialist will act as the primary point of contact for Members and Guests, providing personalized assistance, promoting Club activities, and maintaining a welcoming atmosphere.

Job Tasks:

• Represent the Club in a professional manner that upholds its high standards of excellence.
• Greet Members and Guests warmly upon arrival and departure, addressing them by name when possible.
• Provide concierge-level assistance by answering inquiries, making recommendations, and fulfilling requests promptly.
• Promote awareness of daily Club activities, events, and services to enhance the Member experience.
• Manage access to Club facilities, ensuring proper use of membership cards and collecting guest fees where applicable.
• Handle administrative tasks such as issuing membership cards, taking photos for IDs, and maintaining accurate records.
• Operate point-of-sale (POS) systems accurately while processing transactions.
• Monitor facilities for cleanliness, safety compliance, and visual presentation standards. Perform opening and closing duties as assigned.
• Respond swiftly to emergencies or safety concerns in accordance with facility policies.
• Coordinate with internal teams (e.g., Member Services Manager) to ensure seamless operations.
• Participate in staff meetings and training sessions as required.
• Perform additional tasks or assist other team members as needed due to fluctuating demands.

Because of the fluctuating demands of the Club’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks, not specifically addressed above.

Reports to: Member Services and Reservation Manager

Supervises: No supervisory duties are required of this position.

Physical Requirements of the Job (see attached)

The physical demands and characteristics of the work environment described on the attached form are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Must be 18 years of age or older. High School Diploma or GED required. Minimum of 2 years’ experience in hospitality, customer service, or related environment.

Language/Communication: Ability to read and speak English required in order to perform the duties of the job (e.g. the Crew Members may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the Crew Members may use are in English). Must be able to work as part of a team and maintain open communication with managers and fellow coworker. Must display professional demeanor and always communicate in professional language.

Certifications/Licenses/Safety Training: As determined by TMC policies and procedures.

ABOUT TAHOE MOUNTAIN CLUB
Tahoe Mountain Club is a four-season Social Club focused on creating memorable experiences that allow Members and guests to build upon family traditions, embark on new adventures, and create lifelong friendships while sharing all that Tahoe has to offer. We are located within the beautiful mountain town of Truckee, California, minutes away from Lake Tahoe. The Club operates Old Greenwood and Gray’s Crossing Championship golf courses, swim tennis and fitness centers at Old Greenwood and Gray’s Crossing, Alpine Club ski valet and lounge in the Village at NorthStar, and Schaffer’s Camp on-mountain private dining at NorthStar California.
*Tahoe Mountain Club (Tahoe Club Company, LLC and Tahoe Club Employee Company, Inc.) maintains a policy of equal employment opportunity, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Harassment or discrimination of any kind will not be tolerated, and any employee found to have engaged in such conduct will be subject to disciplinary action, up to and including termination of employment. *