Housekeeping Supervisor | Weekends Required | Tahoe Resort

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Must be willing to accept the most effective role for the department.
• Assist with opening and closing duties of the Housekeeping department including lost and found.
• Check unoccupied rooms and compare to discrepancies.
• Oversee the activities and actions of assigned personnel.
• Inspect vacant and occupied rooms for cleanliness, supplies, maintenance problems, and guest-room temperature.
• Complete and communicate maintenance work orders to Maintenance Lead and General Manager.
• Ensure linen storage rooms, trash rooms, and Housekeeping carts are clean, organized, and properly inventoried for following business day’s activities.
• Ensure combustible substances are removed from storage areas.
• Keep corridors, vending areas, and stairwells clean and free of obstructions.
• Supervise employees and discusses personnel issues with General Manager.
• Investigate and report inappropriate behavior by staff, guests or suspicious persons.
• Evaluate productivity and quality of work of each employee and determine additional training needs.
• Ensure employees report in to Housekeeping office, and are cleared before departing.
• Turn over all vacant, clean rooms; verify stay-overs, report early check out, and communicate issues and discrepancies with Front Desk.
• Conduct Room Attendant performance appraisals in a timely manner.
• Train new employees and provide continued training for current employees.
• Conduct Quality Assurance (QA) audits.
• Maintain recommended par levels of inventories.
• Attend pertinent Housekeeping meetings.
• Responsible for consumable inventories.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

• 1 years of related experience preferred.
• High school diploma or equivalent preferred.
• Experience in conflict resolution, coaching, teamwork, and time management preferred.
• Complete knowledge and skill of Room Attendant and House Attendant responsibilities and duties.
• Ability to multitask effectively.
• Strong customer service skills.
• Excellent communication and organizational skills.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment.

Additional Eligibility Qualifications Required:

• Must be available to work various shifts including weekends and holidays.
• Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
• Ability to speak and understand the English language.

Physical, Environmental & Other Requirements:

• Must be able to stand and/or walk for up to 8 hours.
• Must also be able to sit, stoop, kneel, crouch and crawl.
• Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
• Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Tahoe Vista, CA 96148 (Required)

Ability to Relocate:

• Tahoe Vista, CA 96148: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $27