What are the responsibilities and job description for the Sales Consultant position at Tailored Brands Inc?
Job Overview
The Sales Consultant is responsible for delivering exceptional customer experiences across multiple business units within a store location.
To succeed in this role, the Sales Consultant must embody a customer-obsessed culture, being customer-ready and delivering a world-class experience every day.
The Sales Consultant is expected to collaborate with a high-performing team through trust, commitment, and a focus on results.
The Sales Consultant must adapt to change, navigating new programs in a timely manner to achieve expected outcomes.
In addition, the Sales Consultant will contribute to a healthy culture by working well with colleagues at all levels and consistently contributing to a positive work environment.
Essential Functions
- Demonstrate benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals, as trained by management and described in corporate training materials.
- Encourage and participate in team selling.
- Build relationships with customers from greeting through post-sale contact.
- Participate in monitoring and positively impact the achievement of store sales volume and metrics goals. Meet and maintain personal volume goals while maintaining above-average quality of sales.
- Use tailors for alteration fittings when possible. When tailors are not available, accurately fit customers and provide recommendations for alterations.
- Assist with receiving shipments, putting away new merchandise, maintaining a clean, neat, sized, and organized store based on merchandising to sell standards.
- Assist with visually merchandising the store, including complying with brand standards for visual merchandising tasks.
- Help monitor the security of all Company property. Report or document damaged or missing product.
- Assist with conducting merchandise stock counts as requested by store management. Report any discrepancies to the manager on duty.
- Effectively participate as a member of a store team where employees are held accountable for individual performance and interacting with the greater store team to support team goals.
- Maintain a workplace free of harassment and discrimination by adhering to the Company's Anti-Discrimination and Harassment policies and promptly reporting concerns to Regional Manager, Zone Vice President, and the Human Resources Department.
Physical Requirements
- Ability to stand and walk for the majority of the work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and supplies, and see and distinguish between fabric patterns and colors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tailored Brands Inc celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
