Regional Manager

The Regional Manager (RM) is accountable for the overall performance of multiple-store locations and businesses (Retail, Rental, Custom and Tailoring) and is expected to build high-performing store teams in partnership with the Store Managers. This position requires a strong ability to plan strategically while achieving optimal results and creating a culture of inclusion with a focus on creating a Legendary customer experience. This position reports directly to the Zone Vice President and must reside in the greater North Chicago area. 

To be successful in this role individual needs to excel in the following categories.  

-    Leadership
-    Performance
-    Workplace
-    Operational Excellence 
-    Customer Experience. 

Leadership:

• Sets clear expectations for store leadership and holds teams accountable to drive results. 
• Models company values and leads by example as an active coach. 
• Communicates priorities and business-driving information effectively to ensure store leadership is aligned and equipped to maximize opportunities.
• Demonstrates consistent communications with regional team to ensure alignment between the stores and company expectations. 
• Provides strategic oversight and guides teams to identify, recommend and implement changes to improve productivity.
• Partners, influences, and builds confidence with internal and external stakeholders. 
• Aspires to advance and invests in personal growth.

Performance

• Achieves regional business plans, including sales, profitability, and other financial measurements. 
• Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance.  
• Develops and implements regional strategy to maximize sales and drive consistent performance results across all stores in the region.
• Evaluates store schedules to ensure proper planning to execute initiatives, store tasks and maintain proper sales coverage to provide a legendary customer service experience.
• Presents opportunities with fact-based information and recommendations for solutions or support needed.
• Manages store and regional budgets effectively. 
• Understands the demographics of the market to provide insights on real estate and traffic trends.
• Conducts competitive market visits or research to create fact-based analysis.
• Leads store teams to manage local marketing events and business outreach opportunities. 
• Identifies underperforming stores and develops a business plan to address effectively.

Operational Excellence

• Conducts effective and efficient store visits to ensure stores are customer-ready, meeting operational expectations and creating an inclusive work environment. 
• Prioritizes work schedule and store visits based on store performance.
• Ensures store managers are efficient at using all tools to sustain operationally sound stores.
• Stays informed on corporate communication, directives, initiatives, and policies/procedures.
• Implements in-store programs and best practices to increase efficiencies in sales, service, and operations.

Workplace

• Creates an engaged and inclusive environment where opinions and contributions are recognized and valued. 
• Makes employment decisions and/or recommendations to sustain high performing and diverse store teams.
• Supports a culture of learning and development, ensuring training tools are leveraged to on-board new employees and develop high potential talent.  
• Creates a steady pipeline of internal and external talent at all levels through recruitment and succession planning.

Customer Experience

• Ensures stores are trained on the company service model and are creating a legendary customer experience. 
• Leads store teams to exceed customer expectations in all interactions and are achieving a high Net Promoter Score (NPS).
• Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns. 
• Evaluates stores to confirm stores are visually set to brand standards and executing marketing initiatives per company direction.

Qualifications

• Bachelor's Degree preferred or equivalent experience. 
• Minimum 5 years of experience successfully leading, managing, and developing retail teams or equivalent experience.
• Must have strong decision-making and problem-solving skills.
• Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data.
• Creative, and business savvy individual who demonstrates good judgement.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment.
• Excellent written and verbal communication skills, with the ability to actively listen and effectively communicate with all levels, both internal and external.
• Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels.
• Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments
• Proven ability to develop staff members into high performing individuals and team members by providing training and development
• Experience building organizations with strong teams and truly committed staff – evidenced by employee retention and engagement.
• Proficient in technology systems, applications, Microsoft Office and video conferencing. 
• Travel is required