What are the responsibilities and job description for the Content Operations Manager III position at Tailored Management?
Content Operations Manager III
12 Months Contract with extension
Locations : Bay, SF, LA, TX, NYC, Seattle, or Remote. If near an office, to come in a few times a month.
Pay Range : $60 / hr to $67 / hr
Responsibilities :
Plan, direct, and coordinate creative projects with an external vendor
Oversee the communication between internal stakeholders and external vendor, and lead project milestones and deliverables
Present and explain proposals, reports and findings to internal stakeholders
nalyze program scope, technology, resource needs and market demand, to plan and assess the feasibility of projects
Review and recommend or approve contracts and cost estimates, POs and budgeting
Work closely with Policy, Privacy, Legal, Developer Relations Engineering, TPMs and Comms teams to identify gaps in resources, education and experience for third party developers
Propose solutions for those gaps by working with relevant partners, external vendor, and advocating for platform level solutions to common issues
Manage, produce and distribute reports : Voice of Developer, monthly reports, retrospectives, business lookbacks, trends and findings
Support the education program's goals by improving the experience, growing engagement and awareness, and actioning gathered feedback
Manage post production lifecycle of assets : location maintenance of education course links and resources (G2M plans, docs pages, canned responses, store ops, dev support)
ct as the main point of contact for internal escalations, education and support regarding the developer experience
Manage internal operations and process for all developer communications with designated points of contact
Provide content scope and strategy for our Trusted Developer Essentials program
Help shape and evangelize content standards
Develop lightweight, repeatable processes, workflows and content templates that keep the team nimble and successful in a culture that values moving fast and iterating quickly
Minimum Qualifications
- Understanding of the importance of platform requirements
- Experience managing confidential data
- Experience working independently and collaboratively
- Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
- Experience with producing metric related reports, utilizing dashboards for insights and data gathering
- Experience managing and organizing multiple large document files with varying deadlines
- Excellent verbal and written communication skills
- Self motivated, persuasive, and analytical
- Computer knowledge and various programs such as google suite, excel, project management tools
- Experience managing creative projects with multiple stakeholders, leading meetings and project milestone plans
- Experience with supporting and growing programs (education or otherwise)
- Knowledge of educational experiences, engagement and awareness strategies, and copywriting / communications experience
Preferred Qualifications
Education / Experience :
Typical day in the role :
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
Salary : $60 - $67
