CSA Agent

Job Classification : Airport Customer Operations Agent

Reports to : FBO Supervisor

POSITION HOURS :

This position is 10-20 hrs / wk until around May / June time period. Once Allegiant onboarding / training is complete, candidates can supplement with cargo hours if they desire. Candidates must be available 7 days a week from 6am to midnight.

POSITION PURPOSE

Under immediate supervision, is responsible for greeting airline customers, checking in passengers and baggage, performing duties of ground security coordinator and resolving customer complaints.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Check in customers for flights.

Guide customers through the ticketing and aircraft boarding process.

Perform Ground Security Coordinator and Customer Resolution Officer duties

Checks facility cleanliness before and after operations.

Maintains security awareness and hazardous materials awareness appropriate to the airport and aircraft environment.

Other duties as appropriate from other relative job descriptions.

Other assignments and / or duties as directed.

WORKING CONDITIONS

Work in an indoor and outdoor environment ability to work in adverse weather conditions. Must be able to work under hazardous conditions (i.e. high places, moving machinery, noise, etc.). The worker is subject to fumes, odors, dusts, hot and cold climates, precipitation.

Shift On call, must be available 24 hours.

Flooring carpet and concrete surfaces.

Lighting variable, natural and artificial light.

Temperature variable environmental conditions based on the daily weather forecast. May be exposed to seasonal temperatures and precipitation, dust etc.

Noise subject to aircraft engine and equipment noise

Safety equipment gloves, safety work boots, safety goggles / glasses, ear plugs and / or other personal protective equipment depending on job assignment, etc.

All candidates must be able to pass a fingerprint criminal history check in order to receive airport badge.

Additional Job Requirements for Allegiant Customer Service :

• Ability to deal with face to face conflict resolution
• Flexibility that allows for adjusting start / end times based on changes with the scheduled flights
• Strong customer service skills requires a positive, professional and friendly attitude at all times
• Ability to remain composed in all types of situations
• Ideal candidate must be comfortable addressing challenging situations communicating information on delayed flights, charges on overweight luggage and angry / irate customers
• Computer training on the Allegiant software system and testing on the required courses
• Must be self-motivated to complete required computer training course (up to 3 weeks)
• Attention to detail is extremely important as it relates to Allegiant and FAA Regulations
• Customer Service Agents are required to do a quick pre-check before things go to TSA for checking and they identify threats so that nothing dangerous is overlooked. These candidates must make sure that they are following proper protocol to prevent baggage from advancing to the wrong place