What are the responsibilities and job description for the Pipeline - Customer Service Representative position at Tailored Management?
Customer Service Representative
Pay : $17
Location : WFH - must be able to report on-site in Mason, OH if equipment isn't working
Shift times
Training : 9a-530p
Working hours : 1030a-7p
Onboarding : Background check and 5 Panel Drug Screening required
Duration : Initial 3 month contract, opportunity to convert to FTE depending on performance and business need
The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.
MAJOR DUTIES AND RESPONSIBILITIES
Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field / stores resulting in increased customer satisfaction and retention.
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems.
BASIC QUALIFICATIONS
High School / equivalent or Relevant work experience
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar
PREFERRED QUALIFICATIONS
Associate degree or higher
Previous experience in a telephonic or personal customer contact position
Retail store / field experience
Prescreen must be attached to the resume on ONE document
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