Product Manager

Job Title: Product Manager
Location: Remote
Duration: 10-month contract (with possible extension)
Start Date: Targeting March 2025
Benefits: Medical, Dental, Vision

Job Description:

• Partner with Engineering:
  o Attend standups to move stories forward and help with blockers (with guidance from sr pdm)
• User Support: Be the first line of defense to triage tickets / questions
  o Answer directly if it's a question about basic functionality
  o Answer directly about general product roadmap questions
  o Open Jira tickets as needed for servicenow requests
  o Discern technical questions and know which tech partner to raise it to
  o Direct product questions to sr pdm as needed
• Own ServiceNow Tickets: Track progress on open tickets, communicate weekly to brands to minimize organic reaching out re tickets
• Training & Documentation:
  o Help with any documentation or maintaining a library and directing people to the right training as needed
  o Assist with documenting requirements
• Own a scope of the business (stretch):
  o As this person grows and is ready for more, they can take on their own piece of the business (e.g. be the owner of an entire initiative)

Experience: (6-10 Years)