What are the responsibilities and job description for the Associate position at Tailwind Concessions?
About the Role:
We are seeking a highly motivated and skilled Associate to join the Tailwind team at the DLH Airport! Be a part of the Tailwind experience by providing an amazing guest experience and bring a fun, inviting atmosphere to all travelers. As an Associate, you will be responsible for providing exceptional customer service to our guests, ensuring their dining experience is enjoyable and memorable. You will be expected to maintain a clean and organized work environment, handle cash and credit card transactions accurately, and work collaboratively with the kitchen staff to ensure timely and efficient service. Your ability to multitask and prioritize tasks will be essential in this role.
Tailwind encourages Veterans and Military family members to apply!
Responsibilities include but are not limited to:
- Greet and welcome guests with a warm and friendly demeanor, providing attentive service throughout their dining experience.
- Accurately take and process food and beverage orders using the restaurant’s POS system.
- Keep tables, utensils, and the dining area clean and organized.
- Collaborate with kitchen staff to ensure timely and efficient service.
- Explain the menu and make recommendations based on the guest preferences.
- Prepare and serve coffee beverages.
- Operate coffee machines and all equipment needed to prepare drinks.
- Mix and serve alcoholic and non-alcoholic drinks based on recipes or customer requests
Qualifications and skills:
- Previous food service experience-preferred.
- Experience with point-of sale systems.
- Knowledge of food and beverage service.
- Ability to handle difficult customers with tact and professionalism.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong attention to detail and a commitment to providing outstanding service.
Requirements:
- Must be able to pass background check to receive airport badge.
- Must have reliable transportation.
- Must be 18 years of age. Age restriction due to alcohol handling/serving in essential job functions.
Pay: $16.00 per hour
Benefits:
- Paid training.
- Employee discount.
- Employee referral program.
- Health, Dental and Vision offered to Full-time employees .
Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department at recruiter@tailwindconcessions.com.
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Benefits:
- Employee discount
- Referral program
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Ability to Commute:
- Duluth, MN 55811 (Required)
Ability to Relocate:
- Duluth, MN 55811: Relocate before starting work (Required)
Work Location: In person
Salary : $16
