Job Description
Job Description
Scope of Role
As a Radio and Base Station Repair Technician, this role will ensure that top quality, professional technical support will be provided to all customers who utilize Tait radio products and solutions. The Radio & Base Station Repair Technician will handle the product build and bench repair tasks and support the sales team in setting up requested products for demonstrations and trade shows.
It is expected that the Radio & base Station Repair Technician will be proactive in developing the skills and knowledge necessary to provide top quality customer support. This will be supported by Tait in the form of specialist back-up support from New Zealand and technical training on Tait radio, base station and wireless products, systems and various OEM products. This position will be based in Houston and entails little travel.
Functional Outcomes
Main Work Areas
- In-house bench repair of Tait radio, base station and wireless products
- Planning, configuration and installation of Tait radio, base station and wireless network equipment
- Staging and Commissioning of Tait radio, base station and wireless network equipment
- System Support - problem diagnosis and network restoration
Main Tasks
Repair circuitry or complete units according to engineering instructions, technical manuals, and knowledge of electronic systems and components.Recommend repair requirements in circuitry or installation.Sets up standard test apparatus or devises test equipment and circuitry to conduct functional, operational and life tests to evaluate performance and reliability of production models.Analyzes and interprets data using schematics and other technical data.Operate drills, or other small tools to repair / fabricate parts.May check functioning of newly installed equipment in products to evaluate system performance under actual operating conditions.Coordinate with technical personnel from other departments to achieve product improvements.Log all new issues onto the Tait issue database as necessaryAssist with problem diagnosis and resolution in accordance with the Support Contract termsManage equipment and spares in accordance with contract schedulesDistribute product software releases as necessaryDistribute technical notes, product hold notices and quality alerts in accordance with the company's communications policyCoordinate with support staff and development engineers at Tait Electronics in NZ to get fixes for customer problemsPerform other tasks as directed.Key Results
All repairs are performed in a timely manner and to acceptable re-service levels.Customer is satisfied with assistance given to all Support enquiriesCustomer is satisfied with system problem resolutionsPro-actively manage any Customer Support IssuesEquipment is installed & commissioned on time and to a satisfactory quality levelSupport Agreement obligations are metGeneral
Will be expected to continue to acquire skills and knowledge through both training and experience in some of the following areas :
Computer literate (including Microsoft Office and SAP)Ability to set up and analyze circuits utilizing oscilloscopes and multimeters.Strong soldering / de-soldering skills including surface mount technology.Verifiable knowledge and experience in applying the principles and theories of electronics, electrical circuitry, engineering mathematics and electronic / electrical testing.Detail oriented individual with strong analytical problem solving skills.Solid verbal and written communication skills.Customer Service skills responsiveness, accuracy, reliability, empathy, assuranceExisting and proposed markets for Tait productsTait productsEmerging Communications and Network TechnologiesCompany organisation, structure and engineering interfacesTait Quality systemProblem solvingJudgementOccupational Safety and Health
All staff have an obligation to follow Tait policy and procedures.
You are required to :
Ensure you know evacuation procedures and the whereabouts of fire exits and fire extinguishers,Know who is your first-aider and fire-warden in your area.Use Company supplied protective equipment / clothing where necessary.Immediately report circumstances you consider may present a hazard to yourself or others.Report any accident whether minor / major.Knowledge / Skills
Product / component level technical knowledge and skill with repair tools and equipment is required.Excellent customer service skillsExcellent component level troubleshooting skillsTechnical problem solving skills with mobile communications technologyInstallation skills for mobile communications network equipmentCommissioning skills for mobile communications network equipmentFamiliarity with Microsoft Office applicationsDetailed knowledge of mobile telecommunications networks and systemsDetailed knowledge of RF technologies and practicesDetailed knowledge of Windows operations systemsDetailed knowledge of network standards, protocols and hardwareDetailed knowledge of TCP / IPQualifications and Experience
A minimum of an Associate's Degree of Science in Electronic Technology or equivalent military or industrial trainingAt least 5 years in a Mobile communications technical roleAt least 3 years in a support roleAt least 3 years' experience with Land Mobile Radio equipment, trunking systems and simulcast systemsMinimum 2 year's experience in Electronic / electrical repairHigh school diploma or equivalent requiredJob Posted by ApplicantPro
