What are the responsibilities and job description for the Front Desk Associate FT - TAJ Hospitality Management position at TAJ HOSPITALITY?
Job Details
Job Location
TAJ Hospitality Management - Lubbock, TX
Position Type
Full Time
Education Level
None
Job Shift
Day / Mid / Night
Job Category
Admin - Clerical
Description
Seeking qualified applicants for Front Desk Associate positions with TAJ Hospitality Management- managed hotels in Lubbock, Texas.
Job Description
Meet people from around the world! Front Desk Associates can make a real difference in someone's day by offering warm greetings and excellent customer service to our guests.
This position is the first impression that guests have when arriving at the hotel and is responsible for ensuring that it is a positive experience. The Front Desk Associate (FDA) welcomes the guest, checks them in, and ensures that payment is handled accurately and efficiently. FDA's are responsible for not only making a good impression at arrival, but for ensuring that the entire guest experience is an exceptional one.
Responsibilities
Responsibilities include but are not limited to the following :
- Handle all aspects of the check-in process for arriving guests, including greeting new arrivals, entering all guest demographics accurately, ensuring correct payment methods.
- Welcome guests to the hotel, recognizing Rewards Members by name and level.
- Provide information about the hotel that will enhance their stay (pool, fitness room, breakfast, etc.)
- Handle Reservations, including new reservations and those made by 3rd party vendors. Note all pertinent information such as arrival date, length of stay, whether or not they are Rewards Members, etc..
- Answer all phone calls and handle all phone services, including incoming calls, guest room connections and requests for wake-up calls.
- Manage the sweet shop, ensuring that it is fully stocked. Handle all forms of payment rendered for the items sold.
- Shift close, including cashiering and verifying the cash amount for shift handoff is accurate.
Qualifications
Requirements :
Qualifications :
Minimum : High School Diploma, GED Equivalent or five (5) consecutive years of consistent employment. Must be detail oriented and flexible, have good computer skills and a basic understanding of cash handling and debit / credit relationships. Must be friendly, with proven interpersonal skills.
Preferred : 1 to 2 years' directly related experience. Prior experience within the Hospitality industry preferred.
