What are the responsibilities and job description for the Workforce Administrator position at TAK Broadband?
Description
TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.
We are seeking a Workforce Administrator to support our team in De Pere, WI. We are seeking someone in this local area, but you will be able to work from your home office at this time. In this role, you will utilize internal systems and software to evaluate, identify, and provide feedback on technician routing, start times and production optimizations opportunities. You will also act as point of escalation for customer concerns and needs while building and fostering relationships with external business partners.
Why TAK?
Full Time
Paid Weekly
Compensation: $18 - $20 per hour, DOE
Full Benefits Package (Medical, Dental & Vision)
Paid Time Off
401(k) with Company Match!
25K Company Paid Life Insurance
Independent Work & Team Collaboration
Career Development & Advancement Opportunities!
The Role
- Utilize internal systems and software to monitor and assist in Field Technician daily routing objectives
- Evaluate, identify, and provide feedback on technician routing, start times and production optimizations opportunities
- Continuous evaluation and recalibration of technician job disbursements
- Actively participate in the Net Promoter System; joining huddles, making call backs, driving increased customer and team member feedback
- Act as liaison between internal and external teams; communicating with technicians, business partners, customers, end users etc.
- Build and foster relationships with external business partners; utilizing business partner systems, acting as point of contact and aiding with routing objectives
- Act as point of escalation for customer concerns and needs; handling with urgency and professionalism
- Complete daily reporting on various data points, complete additional ad hoc reporting as needed
- Strive to provide the best customer service experience every day; act as a TAK brand ambassador providing support and potential solutions with confidence
- Other duties as assigned
Requirements
- 1 year(s) of dispatch, routing, workforce management, customer service and/or administrative support experience required
- Prior workforce management software, GPS solutions and employee communication experience a plus
- Proficient with Microsoft Office Suite, especially Excel
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Excellent customer service, time management, problem-solving and troubleshooting skills
- Ability to self-motivate and adapt to change quickly
- Ability to build and maintain positive relationships with internal and external customers
- Ability to give feedback; positive and negative when needed
- Valid driver’s license
- Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takcommunications.com.
Salary : $18 - $20
