What are the responsibilities and job description for the Field Technician, Level II position at TAK Communications?
Description
TAK Communications is a leading national telecommunications and broadband service provider that offers full value chain communications services and solutions to its customers across the US, from project management, engineering, and construction to drops, fulfilment and door-to-door sales in over 40 states. TAK Communications prides itself on being a trusted business partner for its customers in the broadband and communications sector, providing solutions that exceed their expectations.
With our continued growth, we are looking for an experienced Field Technician, Level II to join our team in the Houston, TX area. The ideal candidate for this position will have worked in hands-on field, cable, or fiber positions and adaptable to other areas of similar technical aptitudes.
Why TAK?
- Full Time
- Paid Weekly
- Production Pay - Own your earning potential!
- Loyalty Bonus 2x per year!
- Company provided Vehicle, Phone, Tools & Work Attire
- Full Benefits Package (Medical, Dental & Vision)
- Paid Time Off
- 401(k) with Company Match!
- 25K Company Paid Life Insurance
- Independent Work & Team Collaboration
- Career Development & Advancement Opportunities!
The Role
- Strive to provide the best customer experience every day
- Resolve and troubleshoot issues
- Complete installation of products and services
- Connect face-to-face with customers; consulting, assisting and educating
- Prioritize, organize and efficiently complete tasks to meet deadlines
- Work independently
- Work in a variety of environments; indoors, outdoors, tight spaces, elevated
- Navigate a variety of terrains managing tools and equipment
Requirements
- 6 months experience required in an installation technician, cable technician, fiber technician, or similar role within the telecommunications/broadband industry handling installation of products and laying cable and/or fiber
- Commercial and security installation service experience highly preferred
- Excellent customer service, time management, problem-solving and troubleshooting skills - this role requires technicians to speak directly with customers and be able to explain industry terminology and procedures in a way to help them understand
- Valid driver’s license required
- Ability to travel daily around the Houston area and open to a variety of schedules required
- Ability to learn and operate testing equipment and software/programs
- Ability to utilize hand tools, identify wire size/color and accurately utilize measuring devices
- Ability to carry, climb, operate, and work upon an extension ladder (approximately 28 feet high and 75 pounds)
- Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
- Ability to safely navigate various terrains, managing equipment and tools
- A body weight of no more than 275 pounds to perform ladder work safely. **Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role.**
- Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)
Equal Employment Opportunity (EEO) Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
